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Firstsource Solutions

Engaged Employer

Firstsource Solutions reviews about "manager"

85% positive business outlook

Reviews by job title

388 reviews
1.0
May 18, 2025

Would avoid

Recommend
CEO approval
Business Outlook

Pros

Nothing avoid this place won’t help you unless your a tenured agent with e-on next and bully you out the work place

Cons

Nothing in place for Mental health or support Managers talk behind your back , if you suck up to managers you will get what you want

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Firstsource Solutions Response
1y
Thank you for your feedback. We’re sorry to hear that your experience at Firstsource didn’t meet your expectations. We want to reassure all colleagues that mental health support is available through our trained mental health first aiders and free confidential counselling via our health benefits provider. Creating a respectful and inclusive environment remains a priority, and we’re continuing to invest in training and development to ensure all team members feel heard and supported. We appreciate you sharing your perspective and wish you all the best in your future endeavours.
5.0
Jul 10, 2025
Recommend
CEO approval
Business Outlook

Pros

The manager and team here are incredibly supportive, always willing to help and guide whenever needed. The positive environment makes it easier to handle daily challenges. The HR team is a real game changer they are approachable, proactive, and truly care about employee well-being, which sets this company apart from others.

Cons

If you complete your work on time and meet expectations, there are practically no cons to worry about. However, if deadlines are missed or tasks are left incomplete, then challenges and consequences come into play.

4.0
Jul 11, 2025
Recommend
CEO approval
Business Outlook

Pros

Having a good management, supporting Manager and TLs as well as HR team helps to balance my work life in the company

Cons

As I'm working since 2 years I didn't get any kind of problems with the company.

3.0
Jul 15, 2025
Recommend
CEO approval
Business Outlook

Pros

Very good place to start our career. I can see very good work culture in firstsource. No work pressure. Manager and our TL is very supportive.

Cons

Not providing 2 way cab

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Firstsource Solutions Response
11mo
Thank you for your feedback! It’s great to hear that you find Firstsource a very good place to start a career, with a positive work culture, no work pressure, and supportive managers and TLs. These are strong factors that make a workplace enjoyable and growth-oriented. Two-way cab facility, as you mentioned, this is aligned with company policy and business requirements,
5.0
Jul 9, 2025
Recommend
CEO approval
Business Outlook

Pros

Supportive team environment and approachable managers. Work-from-home options improve work-life balance. Good initial training and onboarding process. Timely salary payments and predictable workflow. Opportunities for entry-level healthcare roles.

Cons

Benefits package lacks flexibility and depth. Workload can be repetitive and monotonous. Not much recognition for high performance. Limited career advancement opportunities.

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Firstsource Solutions Response
1y
Thank you for sharing your detailed feedback! We’re pleased to hear that you’ve had a positive experience with the team environment, management support, and the onboarding process. It's encouraging to know that the work-from-home flexibility and predictable workflows have been beneficial. Please be assured that career development and employee engagement are ongoing priorities, with various IJP opportunities and recognition programs in place. We encourage you to have open conversations with your manager or HR partner to explore growth pathways and share specific concerns.
5.0
Jun 11, 2025

IMP

Recommend
CEO approval
Business Outlook

Pros

I had a good experience with the interview that were held for IMP. They give us chance to grow in our career. Also thrive session are conducted to let us know how can we crack our interview. All the team leaders and the manager are supporting and understanding. Also through the interview we prepare ourselves for our future opportunities.

Cons

As of now i don't find any cons thank you for giving me chance to express my opinion

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Firstsource Solutions Response
1y
Thank you for your thoughtful feedback! We’re glad to hear you had a positive experience with the IMP interviews and found the Thrive sessions helpful in preparing for future opportunities. It’s great to know that the support from team leaders and managers has made a strong impact on your journey. While compensation is reviewed as per company standards and individual performance.
5.0
Jul 11, 2025
Recommend
CEO approval
Business Outlook

Pros

I’ve had the privilege of being part of this organisations for a significant period, beginning my journey as an Advisor, growing into a Subject Matter Expert (SME), and now serving as a Team Leader. This company has played a major role not just in my professional development but also in shaping me as a person. One of the most impactful aspects of my journey has been the support and mentorship of my manager, Mahanth. His guidance, trust, and leadership have been instrumental in helping me unlock my potential and step into leadership roles with confidence. I’m genuinely grateful to be a part of a company that believes in nurturing its people.

Cons

At times, workload can be demanding, especially during peak phases.

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Firstsource Solutions Response
1y
Thank you for sharing your journey and experience with us! We’re glad to hear about your growth from Advisor to Team Leader and the positive impact of mentorship along the way — it’s great to see leaders like Mahanth making a difference. Business cycles can sometimes intensify demands, but we strive to manage this effectively and provide the necessary support.
5.0
Jul 11, 2025

Post closing file review

Recommend
CEO approval
Business Outlook

Pros

One of the best company to work. Im work from home and they have given all necessary systems and provide training. Manager are excellent.

Cons

There is no cons I have felt so far. I have been here for 5 years and still working. So cons i have faced

4.0
May 15, 2025
Recommend
CEO approval
Business Outlook

Pros

-good salary per market standards -managers are good -work life balance, leave approvals are easy

Cons

-little micro management -delay in IT dept.

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Firstsource Solutions Response
1y
Thank you for sharing your feedback. We’re glad to hear that you appreciate the competitive salary, supportive managers, and work-life balance along with easy leave approvals. We understand that micro-management can sometimes impact autonomy and motivation,
4.0
Jun 13, 2025
Recommend
CEO approval
Business Outlook

Pros

Strong internal mobility support – my transition from Support Engineer to Data Engineer was smooth and well-guided. Managers and mentors are genuinely invested in employee development and upskilling. Training resources and cross-functional exposure helped bridge the skill gap and build confidence in the new role. Recognition and growth are based on performance and potential, not just tenure. Open culture where employees are encouraged to express career aspirations.

Cons

The internal transition process could be made more structured with clearer timelines and checkpoints. Initial learning curve in the new role can be steep without formal onboarding tailored to internal movers.

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Firstsource Solutions Response
1y
Thank you for sharing your comprehensive feedback! We’re glad to hear your internal transition experience was smooth and that you felt supported by managers and mentors throughout your career move. It’s great to know that our focus on upskilling, cross-functional exposure, and performance-based recognition has positively contributed to your growth. We remain committed to fostering an open culture, promoting internal growth, and investing in employee development—because we believe our people are our greatest strength.
Viewing 19 - 21 of 388 Reviews

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