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PROS

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PROS reviews

4.1

82% would recommend to a friend

(726 total reviews)
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Jeff Cotten

73% approve of CEO

64% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.3

Culture & values

4.3

Work/Life balance

4.1

Compensation and benefits

3.9

Senior management

3.8

Career opportunities

PROS has an employee rating of 4.1 out of 5 stars, based on 726 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The PROS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Reviews by job title

726 reviews
1.0
Aug 28, 2022

Really?

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

401k match; remote; time to update resume

Cons

Managers are blaming subordinates for problems but taking credit for their accomplishments. The time for management to realize that they are watching and listening to the wrong people has come and gone. The social experiment of promoting not because of qualifications but because of saying the right things or being the right color has failed. HR 'business partners' are not the employees' friends, as the pretend to me - IMHO they do that to get dirt to twist around and use against you, and they seem to follow the saying that one lies and another swears to it. One probably ought to educate leadership that negative EBITDA [going from (4.7) to (6.0) Q2 2021 to Q2 2022] and net revenue of 34% is not a good thing under any circumstances (unless the finance team doesn't know what the brackets mean) before the institutional investors, who own (according to Yahoo finance) over 95% of the stock, decide to sell because, after all, they are ultimately accountable to their investors, not to what appears to be a sinking ship. All IMHO........

2.0
May 21, 2022

Unsure of direction and future, not for me!

Professional services
Recommend
CEO approval
Business Outlook

Pros

- On the ground good people who genuinely want to try do the right thing - Reasonable Comp - Handled the difficult situation of Covid well which was very hard given most of the revenue comes from travel

Cons

- Regular churn in C-Suite along with a high frequency of department re-organizations that ultimately demotivate\confuse employees and don’t lead to an improved outcome as a re-org comes again before it’s possible to see results - Very tough in Professional Services often trying to deliver capabilities that don’t exist or work in the Product with no help from other departments - Various leaders across the company appear to have started with lower level individual contributor roles at PROS many years ago, never worked anywhere else, lacking management experience and now find themselves promoted above their abilities

3.0
Feb 16, 2020

Great Culture, Technical Decline

Implementation consultant
Recommend
CEO approval
Business Outlook

Pros

The culture at PROS is people focused. People are always willing to help, hang out and support one another. PROS is one of the more diverse tech companies, has good benefits, unlimited PTO and a nice work from home policy. PROS finally hired a real CPO and she is excellent!! Most of the people here are pretty young <40 and super friendly. Most of the recent reviews come from the 120+ new people that were hired in recent months. Depending on your project, you get to travel to cool places and are challenged to solve complex problems in the B2B/travel space.

Cons

PROS advertises itself as 'dynamic AI platform powering commerce in the digital economy'. The tech stack that powers PROS is expensive, outdated, sinking, and takes waaayyyy too long to implement. Currently the B2B side, is the growth engine as travel side is stable and not many new travel subscriptions. Sales teams is unorganized and tends to oversell and that leads the implementation team scrambling trying to meet the expectations the sales team committed to a customer. PROS product UI/UX is stuck in the early 2000s and needs a major upgrade. PROS is being slaughtered by a B2B pricing tech start up that has no intention of slowing down and is poaching current customers. There are employees/teams who go above and beyond but are not recognized for their efforts (No Presidents Club, NO Promotions, NO Award or NO Quarterly bonus) and this can be demoralizing and devaluing. Some of the directors/managers have been at PROS soo long that they are all 'buddy-buddy', ineffective and do not add value to the department or company. Continue to practice due diligence in hiring, there is a guy who has displayed unwelcome s3xual advances to young women in the office. Take sexual harassment complaints seriously. Please, hire competent project managers who know how to listen, lead, and manage the needs of multiple stakeholders. Too many lackluster PMs, who expect their project team and ICs to do their work for them.

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PROS Response
6y
Thank you for taking the time to provide feedback. We appreciate you letting us know your thoughts on both the positives of PROS and where we can improve. First and foremost, we take harassment and code of conduct concerns very seriously. So that we can properly investigate this specific concern, please reach out directly to me, your HR Business Partner, or send a report through our ethics helpline system. At PROS, we are deeply proud of our heritage and believe the ability of our people to continuously innovate has powered our growth through the years. Our technology has evolved a lot over the past 5 years since we announced our move to the cloud. Where we could do better is celebrating and communicating to our teams the successes within the product organization as we evolve our technology. Thank you for bringing this to light. As you mentioned, we have seen tremendous growth in the business and that has put pressure on our teams. A couple of things we have done to lift some of this pressure was to hire and onboard new team members to relieve workload, add a new leadership role in Customer Experience to help scale the organization efficiently as we grow into our next phase of operations, and rollout employee-based programs like Trusted Time Off in the US, additional company holidays, and anniversary awards. We continue to award our top performers through the company-wide President’s Club trip, Outperformer and Spot Award program. Thank you, again, for providing your thoughts and feedback.
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Glassdoor has 801 PROS reviews submitted anonymously by PROS employees. Read employee reviews and ratings on Glassdoor to decide if PROS is right for you.