Pros
I don't really do much and get paid for it.
Cons
Horrible AND confusing check in process as stated by MANY guests. They have a whole online book dedicated to check in which is a terrible idea because barely anybody reads it. Realistically, barely anybody will read that. You absolutely need to have a smartphone and it have a valid US number to precheck in or else you cannot get the room you paid for. Pre check in links sometimes doesn't work and I cannot check them in until they do that, which is annoying, if they are here in front of me with an ID and a card in their name, why can i not check them in myself and bypass the pre check in process. Extremely low prices on nightly stays make this place a hotspot for questionable guests. They are trying to be an apartment/ hotel/ airbnb but completely fail at the last 2 and are a mediocre apartment complex since rents are extremely high for what you get, especially since there's another apartment complex just across the street from here and charge less and are still very nice. The fact that its an hotel/ airbnb as well make some guests a nuisance for the tenants that pay lots of money to LIVE here. Severely understaffed. Everybody is here starting at 9 am and once 5pm hits, everybody leaves except the night person, which then has to deal with everything that happens. there should be a mid shift and security present starting at 5pm until 11pm so there is always someone available to assist anybody. Management doesn't know what they're doing. Well you have to define what you are. You cant be everything and be successful at it all. If you pick hotel, streamline the check in process, let the agent actually check in a person. If you pick apartment, find comps in the area to match apartment pricing, don't just put a random number because that's what you think is correct. Many residents have not renewed their contracts citing that it is too expensive now for what they get, amenities are dirty, housekeeping doesn't do a great job and maintenance is useless. Keeps on closing work orders even if they are not complete. I want to update my post. Recently I have found out that they secretly record us both in phone calls and through video. I know this because a conversation with me and a guest was recorded without my knowledge. Also, the GM is telling front desk employees to write fake reviews on Google to boost the rating. I don't know the reasoning but I know it is happening since I saw a text conversation explaining everything. Asking reviews from contractors, anybody that comes in to work on the property or friends of the front desk agents. I am currently looking for another job.