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First Command Financial Services

Engaged Employer

First Command Financial Services reviews

4.4

87% would recommend to a friend

(575 total reviews)
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Mark Steffe

92% approve of CEO

88% positive business outlook

First Command Financial Services has an employee rating of 4.4 out of 5 stars, based on 575 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The First Command Financial Services employee rating is 22% above average for employers within the Financial Services industry (3.6 stars).

Reviews by job title

575 reviews
5.0
Feb 22, 2015

Career with a wonderful mission of serving those who serve.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Corporate Office Employee: Values and mission that you can be proud of. Pay is fair and retirement benefits are the best (ESOP) Transparency and communication about company objectives and financials (rare for a private company) Onsite state of the art gym with trainers and massage therapist Newly formed Leadership Development group focused on employee training and career development - this will only get better. Flexible work schedules depending on department and job duties.

Cons

Company is still maturing in the area of change management and leadership, but improving as some of the old ideas and management styles are replaced with innovative thinking and strategy.

2.0
Oct 11, 2014
Recommend
CEO approval
Business Outlook

Pros

I worked at the Home Office. There, this company does make every reasonable effort to live by the CASTLE mantra-- a need by one is like the need of a family member. It is genuinely difficult to not make multiple connections quickly at the Home Office. Also, there is an extensive list of amenities.

Cons

Advancement or stability, however, are genuinely difficult, there. Sadly, the company is no longer in the hands of the founding family, and the Peter Principle is epidemic at practically every level from the bottom, up. Returns on savvy investments of generations past are drunkenly spent on glitz while basics like toilet paper and light bulbs go un-replenished under the guise of "going green." Due to controversy in the 2000s, the company's reputation is absolute mud with its only real clientele source-- the military. It is increasingly difficult to garner new clients to help replace those who are beginning to die-off. Even the sales force is dropping as the company resorts to indebting salespeople just to retain them. As an extremely closely held private company, there are questionable goings-on without check, promises that cannot be verified and are reneged at the drop of a hat, and a blatant boys' club modus operandi; moreover, routine measures taken by-- and demanded of-- publicly held companies are delayed and quietly brushed aside, with compliance occurring only when fear of scrutiny prevails. The only perceivable way this company moves forward is by hiring temps and contractors specifically to fix specific problems within a specific time frame, then finding reasons to terminate, then utterly blundering maintaining momentum in-house, then seeking a wind change by again turning to outsiders.

Viewing 61 - 63 of 575 Reviews

Glassdoor has 632 First Command Financial Services reviews submitted anonymously by First Command Financial Services employees. Read employee reviews and ratings on Glassdoor to decide if First Command Financial Services is right for you.