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First Command Financial Services

Engaged Employer

First Command Financial Services reviews

4.4

87% would recommend to a friend

(576 total reviews)
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Mark Steffe

92% approve of CEO

88% positive business outlook

First Command Financial Services has an employee rating of 4.4 out of 5 stars, based on 576 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The First Command Financial Services employee rating is 22% above average for employers within the Financial Services industry (3.6 stars).

Reviews by job title

576 reviews
3.0
Apr 26, 2022

Meh...

Recommend
CEO approval
Business Outlook

Pros

There were several positive things about my job - my coworkers were great and I still keep in touch with them.

Cons

Some EAs had WAY too much to do, while others were board to tears. Definitely a popularity contents, which isn't a great fit for someone like myself who is more introverted and does not go to happy hour with the team. EAs were also not seriously considered for advancement to other positions.

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First Command Financial Services Response
4y
Thank you for taking the time to share your experience working at First Command. We seek to attract and retain talented people by providing employees with opportunities to enhance their professional knowledge and develop leadership skills. We are committed to creating and sustaining a culture that inspires our employees and makes them feel appreciated and part of the First Command family. Encouraging feedback from our employees is part of that commitment, so thank you again for taking time to share your experience.
1.0
Feb 8, 2022
Recommend
CEO approval
Business Outlook

Pros

Salary base while business gets started

Cons

No support from administration Manipulative, Unethical leadership Cutthroat Culture Inappropriate and unsuitable financial recommendations to clients

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First Command Financial Services Response
4y
Thank you for sharing your perspective. We appreciate your comments on the compensation program we provide to our new Advisors. We are committed to creating and sustaining a positive culture that inspires our Advisors and employees and makes them feel appreciated. First Command maintains an open-door policy, and we encourage Advisors and employees to discuss business-related problems with their supervisors or management. In a recent employee experience survey, more than 90 percent of employees said they have confidence in the leadership of our organization and believe leaders care about their employees’ well-being. Our financial recommendations to clients are made in the context of financial coaching through a comprehensive financial plan. We seek Advisors who believe in this approach and always put our clients first. In this way, we maintain a culture that reflects the highest ethical standards and best practices of the financial services industry. We appreciate your feedback and thank you for taking the time to share your experience.
2.0
Nov 29, 2021
Recommend
CEO approval
Business Outlook

Pros

The work is fine and generally I am left to be self sufficient. They have paid for additional certifications.

Cons

Little to no diversity efforts. Poor culture leads to poor office interactions. People are called "hood rats" or told "bye Felicia" and HR does not take these things seriously Base pay is below market rates. Return to office is mandatory 2 days a week. "Merit" increase was only 3%, less than inflation. No 401k matching. The esop contributions are on a very long 6 year vesting schedule. Poor training leaves you unprepared do deal with issues that may arise, even 3 years into the job. Often there is 1 person who knows the answer to, or has access to fix and issue, and if that person is out of office, you must wait for their return for a resolution.

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First Command Financial Services Response
4y
We are committed to creating and sustaining a culture that inspires our employees and makes them feel appreciated and part of the First Command family. Encouraging feedback and constructive criticism is part of that commitment. Your comment on compensation is an important one. We focus on providing our employees with extensive training and opportunities for professional growth, and we reward them through an attractive compensation and benefits program. We offer competitive pay determined by third-party studies of employers in our market area, which is supplemented with a generous benefits package. In addition, as an employee-owned company, First Command offers an Employee Stock Ownership Program to qualified employees. This valuable retirement benefit is funded entirely by company contributions. At First Command, we recognize and appreciate the value of a diverse workforce, and we foster an inclusive environment where feedback is encouraged. Thank you again for taking the time to share your experience.
Viewing 172 - 174 of 576 Reviews

Glassdoor has 633 First Command Financial Services reviews submitted anonymously by First Command Financial Services employees. Read employee reviews and ratings on Glassdoor to decide if First Command Financial Services is right for you.