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First Command Financial Services

Engaged Employer

First Command Financial Services reviews

4.4

87% would recommend to a friend

(576 total reviews)
avatar

Mark Steffe

92% approve of CEO

88% positive business outlook

First Command Financial Services has an employee rating of 4.4 out of 5 stars, based on 576 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The First Command Financial Services employee rating is 22% above average for employers within the Financial Services industry (3.6 stars).

Reviews by job title

576 reviews
2.0
Feb 14, 2025
Recommend
CEO approval
Business Outlook

Pros

Day to Day is different every day, getting to know people and the work culture in every department. Never boring, always learning and room to take initiative times.

Cons

Poor leadership in this department. Unorganized and poor communication left staff to "make it up as we go".

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First Command Financial Services Response
1y
Thank you for sharing a review of First Command. Your comments regarding our need to be agile resonate with many of our Home Office staff as we constantly find ways to serve our clients better. To your point, people committed to our mission of coaching military families in their pursuit of financial security, who take the initiative, and who are continuous learners tend to succeed here regardless of the stage they are at in their careers. A good approach for new hires coming into our office would be to learn as much as you can during New Employee Immersion, where you are introduced to the departments and functions within our team and collaborate with your colleagues. Many of them have been with First Command for an impressive tenure and it is critical to tap into the depth and breadth of experience within the team while modernizing our processes and procedures to deliver on the customer needs of today. Your management advice will be shared with our executive leadership team. We wish you well in your future career endeavors.
4.0
Feb 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great work life balance and co workers

Cons

Slow process to establish new things.

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First Command Financial Services Response
1y
Thank you for reviewing First Command. We are thrilled to hear that you've found the balance you need between work and life and that your co-workers contribute to your positive work experience! We will share your thoughts on slow processes with our executive leadership team, but we hope you will take the opportunity to connect with your leader about the roadblocks you're facing when establishing new things. We are in a critical transformation phase, and now is the time to learn how we can better navigate through these together.
3.0
Jan 26, 2025
Recommend
CEO approval
Business Outlook

Pros

Ability to move in different departments System is new and is good to get learning with

Cons

Hard to move to different departments unless you have good connections

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First Command Financial Services Response
1y
Thank you for sharing a review of First Command. As part of our ongoing transformation, we're investing in people and technology to support our evolving client needs. As we learn new systems and improve on existing ones, we depend on our leaders to assess their teams and ensure they are prepared to tackle the challenges we face during an evolution like ours. At times, this will allow for inter-departmental shifts. More often than not, it will be skills and qualifications that determine the ability of one to shift within departments. Which makes your point about training important. We highly recommend you maximize the tools available in Learn On Command, including digital resources and instructor-led sessions. Connect with your leader for more information about opportunities that support your career growth plan.
Viewing 271 - 273 of 576 Reviews

Glassdoor has 633 First Command Financial Services reviews submitted anonymously by First Command Financial Services employees. Read employee reviews and ratings on Glassdoor to decide if First Command Financial Services is right for you.