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      First Command Financial Services

      Engaged Employer

      First Command Financial Services reviews

      4.4

      87% would recommend to a friend

      (576 total reviews)
      avatar

      Mark Steffe

      92% approve of CEO

      88% positive business outlook

      Ratings by category

      4.6

      Culture & values

      4.6

      Diversity & inclusion

      4.3

      Work/Life balance

      4.3

      Senior management

      4.3

      Career opportunities

      4.1

      Compensation and benefits

      First Command Financial Services has an employee rating of 4.4 out of 5 stars, based on 576 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The First Command Financial Services employee rating is 22% above average for employers within the Financial Services industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      576 reviews
      5.0
      Oct 21, 2024

      Supportive Environment

      Vice president
      Recommend
      CEO approval
      Business Outlook

      Pros

      Family friendly, growth focused, Mission driven

      Cons

      No cons at this time

      avatar
      First Command Financial Services Response
      1y
      Thank you for sharing your review. We are excited to hear that you've experienced the strength of our culture as we are united behind our mission of coaching military personnel and their familied in their pursuit of financial security. Your leadership will be critical during our transformation and we're excited about the journey together.
      2.0
      Oct 20, 2024

      Need to modernize the way we think and work

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strong mission. Good to see the evolution to focus on client relationships whereas previous focus was on the sales force. The executives have done a great job recognizing the need to change.

      Cons

      Change is hard - and when the executive team doesn’t communicate, then rumors start flying. All decisions are centralized and many people feel like they’re not able to contribute to their fullest potential. There are several at the executive team that clearly don’t trust anyone or any idea that wasn’t their own. The strategic initiatives are not being led by someone with the appropriate level of experience and it’s causing lots of confusion.

      avatar
      First Command Financial Services Response
      1y
      Thank you for sharing your perspective. We appreciate your thoughtful statements on our mission and evolution to focus on client relationships. We agree that change can be challenging and that strong communications will be vital throughout our transformation. Your advice to management will be shared with our executive leadership team. We also strongly encourage you to share your feedback during upcoming discussions with your direct leader.
      3.0
      Oct 16, 2024

      Everchanging Landscape

      Support developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      A space open to learning new technology

      Cons

      We must learn new technology because as the wind blows so does the direction.

      avatar
      First Command Financial Services Response
      1y
      Thank you for sharing your perspective. Your comment regarding being open to learning new technology is an important one. We are a company that is evolving to better serve our incredible military clients and their families. Part of that transformation requires significant investments in our technology, among other critical business elements. Learning that technology to provide the client experience our military clients deserve today and into the future is in direct connection to our mission of coaching military personnel and their families in their pursuit of financial security. We wish you the best in your future endeavors.
      Viewing 289 - 291 of 576 Reviews
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      ReviewsFirst Command Financial Services reviews

      Glassdoor has 633 First Command Financial Services reviews submitted anonymously by First Command Financial Services employees. Read employee reviews and ratings on Glassdoor to decide if First Command Financial Services is right for you.