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First Command Financial Services

Engaged Employer

First Command Financial Services reviews about "commission"

89% positive business outlook

Reviews by job title

20 reviews
2.0
Nov 17, 2015
Recommend
CEO approval
Business Outlook

Pros

Some genuinely nice and caring people. Clients are mostly military so fairly easy to focus on particular group of clients. Mediocre, but not bad Home Office support. Good conferences and willing to hire advisors with no experience. Training is very dependent upon location but overall isn't bad. Some very good advisors. Good Educational Foundation.

Cons

For a company that prides itself on ethics, it's actually a pretty terrible place. The mantra is: recommend what the client needs but the client needs whole life insurance and the Home Office driven fee based platform, always. Financial planning from most advisors is very basic and centered around insurance sales. They preach that they do financial planning "for free" when cost is mainly hidden in commissions. Client relationships are entirely the firm's. Technology is beyond bad. Primary asset management platform has suffered very bad performance in past years. They use the funds from companies that pay them a large kick-back beyond the fee charged by First Command to the client. Retention of advisors is bad. The model seems to be: bring in 10 new advisors (mostly separating or retiring military and spouses), get them to sell insurance to their former unit and friends. Three years later, only 1 or 2 of the 10 are left and the firm keeps commission trails on the insurance. Payout to advisors if below average for the industry and overly-complex. It favors people who sell more insurance or have been around the longest. They take pride in trying to punish advisors who leave and stay in the industry. It was pathetic to listen to the executive leadership talk to the whole company about how they would tie up former advisors in litigation is they tried to preserve any client relationships at another firm. No confidence in the value of the company and result to scare tactics. If you are looking to build a career in financial services, there are better places to do it.

4.0
Oct 10, 2017

Financial Advisor

Recommend
CEO approval
Business Outlook

Pros

Family like atmosphere. Deep appreciation for Military. Great training.

Cons

Tough career. Less than a year of financial support before becoming commission dependant.

1.0
Mar 15, 2018
Recommend
CEO approval
Business Outlook

Pros

There are no pros to this company and the other reviews are First Command PAYING their advisors to leave them.

Cons

All they can "sell" you from an investment standpoint are Class A high priced mutual funds which come with a massive 5.75% sales charge and over a 2% management fee. Their ENTIRE model is based off of WHOLE LIFE INSURANCE. If you do not sell it, you won't make money. They PUSH it on military that have $400,000 SGLI ALREADY. This policy has a MASSIVE commission for their advisors and is literally ripping money away from our military families. They are being deceived into buying a price insurance policy before paying off DEBT or putting money away in a LOW COST investment that almost ANY other firm can provide.

avatar
First Command Financial Services Response
8y
First Command categorically rejects all of the allegations in this posting. These statements are patently false and bear no relation whatsoever to the honorable manner in which First Command conducts its business. At all times we act in our clients’ best interests. We are committed to a client-first culture that reflects the highest ethical standards and best practices of the financial services industry.
1.0
May 2, 2019
Recommend
CEO approval
Business Outlook

Pros

Your core clients are military which are great people to serve. Their training program is thorough and they teach you a lot about selling insurance. They also have great training on the Federal Employee market.

Cons

They are crooks when it comes to paying you. They will lie about how much commissions are paid to them from the companies and then give you a portion of that money. You are expected to run your business by paying for help, rent, your own taxes for about 33% of the commissions paid out plus any bonuses. You also have to pay a monthly fee to First Command for their home office support. After you leave them, they will hold any commissions that came in for the next year and then release them to you but can charge you for up to 2-5 years for any charge backs that come. I'm not sure how that is legal since they don't continue to pay after a year. You might be surprised after you thought you moved on a few years later to get charges from them. They will push whole life insurance sales because of the larger commission pay out.

avatar
First Command Financial Services Response
7y
Please know we appreciate your willingness to share your experiences in a public forum. However, we must respectfully reject the allegations in this posting. First Command Financial Advisors are independent contractors. We seek individuals with internal drive, entrepreneurial mindsets and a desire for professional growth. We provide new Advisors with an extensive training program, as the writer of the above post clearly acknowledged, designed to equip them to succeed as independent contractors. Advisors learn how to build and grow their own business, serve new clients, and provide quality, face-to-face financial coaching. We are at all times honest and transparent in our dealings with Advisors. Furthermore, the statement about whole life insurance sales is incorrect. Our approach is not to focus on the sale of any particular type of financial product. Rather, we teach Advisors to coach our clients to become financially disciplined and confident in their pursuit of financial security by addressing the spectrum of financial issues that clients face including risk management (insurance), cash management (banking) and investments to achieve long-term goals including retirement. We are committed to a client-first culture that reflects the highest ethical standards and best practices of the financial services industry.
2.0
Dec 27, 2013
Recommend
CEO approval
Business Outlook

Pros

1- Support for military families and the ability to implement military benefits into comprehensive financial plans. 2- There is a large selection of investment and insurance products for advisors to recommend to clients. 3- Training program for new advisors at the corporate level is very detailed. 4- Monthly income for new advisors - if they can make the gates (minimum required sales).

Cons

1- The company talks about doing what's best for clients, but the compensation system for advisors pressures them to sell whole life insurance. 2- Slow to pay advisors their commissions and fast to take money on charge backs. 3- Very challenging gates for the first year advisor. Investments sold by the first year advisor does not count towards the quarterly gates (only insurance sales). Only one year program for new advisor income before going to 100% commission. 4- Financial planning software is outdated and not user friendly.

2.0
Aug 10, 2014
Recommend
CEO approval
Business Outlook

Pros

At one of the field offices there are not many pros. Corporate headquarters is very nice and may have benefits not available at small local offices.

Cons

Very hard to make good commissions without selling whole life policies. Some district advisors may have been great advisors but have been promoted beyond their ability, which creates bad district work environment. There seems to be a culture of malicious gossip among some district advisors and management at corporate.

3.0
Jul 12, 2017

After a couple years in.....

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You can't beat the clients - the military are some of the most deserving yet underserved individuals around. Also, many at First Command have been with the company for 20 years or more - you don't really see that at a lot of other firms.

Cons

Transitioning from Gateway/Fast Start to Independent Contractor is rough, and you don't always get a lot of support. Commission and compensation is confusing.

5.0
Mar 14, 2016
Recommend
CEO approval
Business Outlook

Pros

First Command is a positive influence in the industry and the people here truly care about their Advisors, Employees and most of all, their Customers. Here you have the ability to help people in a meaningful way in the area that causes most people significant stress - finances. Your compensation is based on performance rather than rank or seniority. Their training program is comprehensive and free; they pay for all licensing and certification and provide a base salary plus production-based bonuses during your first year while your commissions build.

Cons

It's a challenging career because people are too caught up in today to care about their future. It's easy to get frustrated and discouraged from the cancellations and no-shows. This is more of a calling than a career. You have to honestly care enough about people to pursue them in their own best interest.

3.0
Aug 4, 2018
Recommend
CEO approval
Business Outlook

Pros

- First Command as a company is dedicated to their mission of "Coaching those who serve in their pursuit of financial security". - They are working on rebranding themselves to get back more to their roots - Most of the advisors truly care about their clients and put the client’s needs first - The Home Office support team is on par with the best in the industry - They will pay for you to get your FINRA licenses - For the most part, you control your calendar, so you are able to work in family events/dr appointments (double-edge sword; more below) - Descent chances for transition bonuses if you can meet their expectations, during the W-2 employment phase. Fairly good pay and compensation structure once you are independent as long as you can be a high producer. - Many great opportunities to advance if you want, but they will not pressure you to do so.

Cons

- There is a BAD "Frat-Boy" mentality and favoritism among the District Advisors, which can make for an unhealthy work environment. - The District Advisor (DA) can make or break your career. If you end up having any type of personality conflict with them, they can disengage from your business which can make it very hard to succeed. - The pay & compensation structure while you are a W-2 employee (a 9 month observation period) is somewhat low for the industry, especially considering they will NOT pay you any commissions on products sold during this time, however, the bonuses can help. - Current restrictions to soliciting on military bases makes it very difficult to meet clients that fall within your target market while new minimum income restrictions to work with non-military eliminate many well qualified people that could use the expertise. - Much of the leadership is out of touch with the current demands on the military (again, target market) and they expect that the clients can just take off work to meet with you whenever. While this might have been true in the 90’s and early 2000’s, the reality is that our military men and women are taxed on their time already. - With your core market being military and having frequent moves, you end up losing the clients you've built strong relationships with due to overly strict territorial boundaries. To make matters worse, since you've already serviced most of their needs, there is not much incentive for their randomly assigned new advisor to take the time to give them the same service you gave them. This ends up to an inconsistent experience for many clients. - If you're fortunate enough to make it through the hourly/salary phase and become an Independent Contractor (IC), be prepared to spend several thousand dollars right out of the gate for overpriced laptops, home office support fees, office bills, and many other on-going "business expenses". - Their idea of work/life balance is allowing you to pick which 60 hours you work each week, even once you launch your own business as an IC.

Viewing 4 - 6 of 20 Reviews

Glassdoor has 635 First Command Financial Services reviews submitted anonymously by First Command Financial Services employees. Read employee reviews and ratings on Glassdoor to decide if First Command Financial Services is right for you.