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First Command Financial Services

Engaged Employer

First Command Financial Services reviews about "management"

89% positive business outlook

Ratings by category

4.6

Culture & values

4.5

Diversity & inclusion

4.3

Work/Life balance

4.3

Career opportunities

4.2

Senior management

4.0

Compensation and benefits

Ratings by demographic groups

Reviews by job title

68 reviews
5.0
Jan 26, 2021

Serving Those Who Serve

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

As a long-time client of First Command, I was honored to have the opportunity to join the First Command family on our Home Office team. To be a part of a company who truly lives out our mission of serving those who serve gives me inspiration and motivation in my work each and every day. Our team is supportive and encouraging and, even while working remote, I feel incredibly connected. Coming from a military family, the culture at First Command couldn’t be a better fit and I look forward to growing my career with the company. Overall, exceptional culture, empowering management, continual professional development, rewarding long-term compensation program, strong mission and values lived out every day.

Cons

While onboarding and training were a challenge fully remote, I have felt nothing but genuine support from my team.

2.0
Dec 18, 2019

Administrative Assistant

Administrative assistant
Recommend
CEO approval
Business Outlook

Pros

Flexible time and helps to balance work and life

Cons

Poor Management & lack of employee motivation

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First Command Financial Services Response
6y
Thank you for sharing your feedback with us. I'm sorry to hear about your negative experience. We are committed to creating and sustaining a culture that inspires our employees and makes them feel appreciated. We invite our employees to share their experiences so we can address any shortcomings and bring positive change to the organization. We pay close attention to the results of employee surveys and reviews on Glassdoor and other sites. This year First Command was named one of the Best Companies to Work for in Texas by Texas Monthly, the Texas Association of Business, Texas Society for Human Resource Management and Best Companies Group. This recognition was based in large part on results of an employee survey to measure the employee experience. Most importantly, our employees believe in and are genuinely committed to a higher calling serving our Nation's career military families. I will be sure to make our leadership aware of your concerns.
2.0
Aug 7, 2020

Great Company Goals - Underappreciated Workers & Whole Life Pushers

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-the people working at this company truly care about helping our service members achieve their goals & changing the lives of their clients for the better -free service for military cliente -some cliente would never be able to achieve their financial goals had they not met with a financial advisor from First Command. -teach free training to soldiers to ensure soldiers understand all of their benefits and coach them to reach their financial goals.

Cons

-higher ups within the company discuss the high salary income and bonuses they make openly and then berate hourly workers for asking for simple office items (ie - sticky notes, birthday celebration items, staplers, sign here stickers, etc.) & also still pay administrative employees less than $10/hr. -higher ups within the company only celebrate those that make them money (ie advisors) and do not celebrate the administrative staff -from a client perspective, if you find an advisor you truly care about, but have to PCS (since they typically serve military clients), you have to change advisors and have no choice not to. Your new advisor may not ever even reach out to you. -from a client perspective, after you are sold your products, you typically have to reach out to your advisor for follow up as the advisor doesn't care after the sell is made typically. -First Command pushes whole life even after being told by clients that whole life is not desired. if you are a company based upon creating a specific financial plan for a family, that family's views & values should be respected. -after sending out anonymous surveys, responses were still not valued and no changes were made by management, why ask for feedback and make no changes? complacency should not be valued.

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First Command Financial Services Response
5y
Thank you for taking the time to share your perspective. You have made an insightful observation about the people who work at this company. Our employees and Advisors truly care about helping our Nation’s military families. You see that commitment reflected in the care our Advisors provide to relocating clients. Advisors offer face-to-face coaching in the communities where our clients live and work. They serve in more than 170 offices worldwide, many near major military installations. These local financial coaches welcome new clients to the area and help existing clients PCS to their next home. Regarding whole life insurance –First Command does not focus on the sale of whole life or any specific type of financial product. Instead, our Advisors and employees study client needs, assets and any coverage already in place. If they find gaps in coverage, they will propose a solution. Term life insurance is a cost-effective option used to cover temporary needs. Permanent insurance products (like whole life) offer lifetime protection for permanent needs. That’s the same approach and care our Advisors take in addressing savings and investment needs for long-term goals including retirement. First Command encourages feedback and constructive criticism. Our Advisors and employees are invited to discuss business-related problems with their supervisors or with any members of management. A crucial element of that approach is the ongoing development of strong and effective leaders through efforts that include a structured development program. Surveys and reviews on Glassdoor and other sites provide us with additional insights. You can help us improve by sharing the specifics of your situation so that, if necessary, our company can take swift, corrective action. Please give us a call at 800-443-2104 and ask for Human Resources. Again, thank you for sharing your perspective.
2.0
Jun 3, 2021

Great coworkers and disappointing management

Marketing operations
Recommend
CEO approval
Business Outlook

Pros

Great coworkers Retirement benefits (ESOP) Reaction to the pandemic with employees working remotely

Cons

Departmental management (Marketing, specifically) Leadership development Constantly changing priorities Not staffed appropriately (more people who generate work than people to do the work) Work/life balance

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First Command Financial Services Response
5y
Thank you for sharing your perspective with us. As an employee-owned company, we are committed to creating and sustaining a culture that inspires our employees and makes them feel appreciated. Encouraging feedback and constructive criticism from our employee owners is part of that commitment. We invite employees to discuss business-related problems with their supervisors or with any members of management. That open door policy is highly valued by our workforce. In our most recent employee experience survey, more than 90 percent of employees said they have confidence in the leadership of this organization and believe leaders care about their employees’ well-being. Specifically, the employees in the Client Experience and Marketing department gave the highest average scores in the company. First Command has been named one of the Best Companies to Work for in Texas by Texas Monthly, the Texas Association of Business, Texas Society for Human Resource Management and Best Companies Group. This recognition was based in large part on results of an employee survey. In that survey roughly nine out of 10 First Command employees said they would recommend working here to a friend. In addition to surveys, we rely on the results of reviews on Glassdoor and other sites to gain critical insights. We will be sure to make our leadership aware of your post so we can continue to improve.
5.0
Mar 18, 2021

Great Culture

Financial advisor
Recommend
CEO approval
Business Outlook

Pros

Everyone is looking out for each other and they truly care about their clients

Cons

Very low level of income when starting out as compared to other financial management companies

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First Command Financial Services Response
5y
Thank you for taking the time to share your experience as a First Command Financial Advisor. The mission of the company is incredibly important to our Advisors. They tell us that one of the most compelling elements of this career is the opportunity to serve military personnel and their families in a meaningful way. One of our most valuable offerings is the Fast Start program, which provides intense professional development to prepare new people for success as independent Advisors. Some of the benefits of that program include paying new Advisors during the training period and offering a full array of employee benefits. Through the program, our Advisors learn how to build and grow their own business, serve new clients and provide quality, face-to-face financial coaching. Our Advisors are eligible to earn a strong income through competitive industry commissions on sales of financial products, plus additional annual and deferred compensation. We appreciate your feedback and thank you for taking the time to share your experience.
5.0
May 24, 2021

Great place to work!

Recruiting specialist
Recommend
CEO approval
Business Outlook

Pros

Culture, work schedule, great management, and pay/benefits

Cons

I do not have any cons to share.

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First Command Financial Services Response
5y
Thank you for taking the time to share your positive experience and the benefits of a career with First Command. We are committed to creating and sustaining a culture that inspires our employees and makes them feel appreciated and part of the First Command family. We focus on providing our employees with opportunities for professional growth, and we reward them through an attractive compensation and benefits program. We appreciate your feedback and thank you for taking the time to share your experience.
3.0
Feb 16, 2021

Administrative Assistant

Administrative assistant
Recommend
CEO approval
Business Outlook

Pros

Flexibility with AA schedule. However no communication and lack of professionalism

Cons

No communication between senior management

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First Command Financial Services Response
5y
Thank you for sharing your perspective with us. We appreciate your comments on the benefits of this career, including scheduling flexibility. First Command is committed to creating and sustaining a culture that inspires our employees and makes them feel appreciated and informed. Encouraging feedback and constructive criticism from our employees is part of that commitment. Employees are invited to share their experiences so we can address any shortcomings and bring positive change to the organization. First Command maintains an open-door policy, and we encourage employees to communicate problems to their supervisors or management. We will be sure to make our leadership aware of your concerns so we can continue to improve.
1.0
Jun 9, 2021

Not a satisfying experience

Trust investment officer
Recommend
CEO approval
Business Outlook

Pros

- You get a 3x3 cubicle - Stock Options - Onsite gym

Cons

- Extremely unlikable and unapproachable boss. - Horrible upper leadership with no knowledge of the industry beyond their world. - Militaristic Processes - Capped career mobility - Horribly underpaid, by about 35%, compared to the industry - Antiquated procedures - Constant invasion by management, who has no concept of your value - Your professional career is very siloed to one specialty - No credit for what you do well

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First Command Financial Services Response
5y
Thank you for sharing your feedback with us. I'm sorry to hear about your negative experience. As an employee-owned company, First Command is committed to creating and sustaining a culture that inspires and rewards our employees and makes them feel appreciated. Employees are invited to share their experiences so we can address any shortcomings and bring positive change to the organization. First Command maintains an open-door policy, and we encourage employees to communicate problems to their supervisors or management. In our most recent employee experience survey, more than 90 percent of employees said they have confidence in the leadership of this organization. Additionally, we focus on providing our employees with opportunities for professional growth, and we reward them through an attractive compensation and benefits program. We offer competitive pay determined by third-party studies of employers in our market area. Another valuable financial benefit is the Employee Stock Ownership Program, which is available to all qualified employees and funded entirely by company contributions. We will be sure to make our leadership aware of the concerns you have shared.
5.0
Jun 24, 2021

Best Place I've Ever Worked!

Marketing campaign manager
Recommend
CEO approval
Business Outlook

Pros

*Virtual environment during Covid is well thought-out and planned *CEO cares about people and is very transparent on all things *Marketing Department co-workers/management are team players and hard workers *Many long-term employees show the company is stable and a desirable place to be long-term *Management is flexible with employees' needs *Work/life balance is important *Benefits are good, i.e. ESOP *Beautiful campus

Cons

*Behind in technology, but we know we are and are working hard to get there *AGILE environment isn't across ALL departments, so there is some disconnect *Department structure in Marketing needs some additions, i.e. need a marketing coordinator and a traffic coordinator to manage all the work in the department amongst different departments within Marketing *More engagement with management is desired (this is most likely due to the current virtual environment)

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First Command Financial Services Response
5y
Thank you for taking the time to share your positive experience and the benefits of a career with First Command. We are committed to creating and sustaining a culture that inspires our employees and makes them feel appreciated and part of the First Command family. We appreciate your recognition of our recent efforts in the advancement of technology, as we are committed to making continuous investments in our digital capabilities. The pandemic prompted us to accelerate our efforts and we quickly launched new digital engagement tools to enable ongoing business growth. During our current work-from-home situation, we hope you experienced the added resources provided and ongoing support from our leadership team. Employee surveys and Glassdoor reviews provide us critical insights, and we will be sure to make our leadership aware of your concerns so we can continue to improve. Thank you again for your feedback.
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ReviewsFirst Command Financial Services reviews

Glassdoor has 635 First Command Financial Services reviews submitted anonymously by First Command Financial Services employees. Read employee reviews and ratings on Glassdoor to decide if First Command Financial Services is right for you.