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First Command Financial Services

Engaged Employer

First Command Financial Services reviews about "management"

89% positive business outlook

Ratings by category

4.6

Culture & values

4.5

Diversity & inclusion

4.3

Work/Life balance

4.3

Career opportunities

4.2

Senior management

4.0

Compensation and benefits

Ratings by demographic groups

Reviews by job title

68 reviews
5.0
Sep 27, 2024

Property Management

Property management specialist
Recommend
CEO approval
Business Outlook

Pros

It is employee owned, so there are many opportunities to not only invest in the company but as well as having many benefits (Concierge, complimentary breakrooms, etc). The company also is amazing at keeping employees well informed.

Cons

I think that there should be more volunteer opportunities.

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First Command Financial Services Response
1y
Thank you for taking a moment to share your positive review. First Command is owned by employees through an employee stock ownership plan (ESOP) and we encourage our people to exercise their ownership by providing feedback that will help us create a positive environment for all. A key part of that positive environment is our focus on serving those who serve. Our employees and Advisors tell us that one of the most compelling elements of this career is the opportunity to serve military personnel and their families in a meaningful way. We're thrilled to hear about your enthusiasm toward volunteerism and would direct you to visit our Force For Good site on OneNet (our intranet). Once there you will find an array of opportunities on the Force For Good platform where you can donate time, services, and contribute to the causes you care about while positively impacting your local and military communities. We are also embarking on our annual Spirit of Giving campaign in October and would be thrilled if you joined us in our efforts to support the First Command Educational Foundation, United Way of Tarrant County, and many other non-profits!
5.0
Mar 1, 2023

A True Meritocracy

Financial advisor
Recommend
CEO approval
Business Outlook

Pros

First Command has been the first organization I have ever worked for, that appears to be a true meritocracy. Opportunity is based upon performance and not who you know. One's abilities and the accomplishments therein govern the path and success one achieves. As the sole business owner, the decisions and management style of others is not part the equation, as it relates to your day-to-day operations. Rather it is you the owner that charts your own course and manner in how you the owner pursues the goals inherent in that course. Owners have access to the best mentors, educational programs, principals. With that support, establishing a business model best suited for me, pursuing that which I deem worthy, and achieving success on my terms, based upon my merit is why I have chosen as a life long career, First Command.

Cons

Many people express some consternation with compensation occurring once a month versus twice a month.

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First Command Financial Services Response
3y
Thank you for taking time to share your experience as a First Command Financial Advisor. We seek to attract and retain talented people by providing Advisors with opportunities to enhance their professional knowledge, develop leadership skills and grow within the organization. Our Advisors go through an extensive training program designed to equip them to succeed as independent contractors. Some of the benefits of that program include paying new Advisors during the training period and offering a full array of employee benefits. They are eligible to earn a strong income through competitive industry commissions on sales of financial products, plus additional annual and deferred compensation. The rewards of hard work and dedication are a satisfying career, a company that fully supports you, and the opportunity to help those who serve in their pursuit of lifelong financial security. We appreciate your feedback and thank you for sharing your experience.
4.0
Apr 28, 2023

Moving In the Right Direction

Software engineer
Recommend
CEO approval
Business Outlook

Pros

Work/Life Balance No micro-management Caters lunch Engaged Upper Management Relaxed culture Casual workplace attire ESOP

Cons

Low pay Mediocre benefits Pay Increases / Merit raises

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First Command Financial Services Response
3y
Thank you for sharing some of the benefits of working at First Command. We maintain our strong culture and mission by attracting and retaining talented people. We focus on providing our employees with opportunities for professional growth, and we reward them through an attractive compensation and benefits program. We offer competitive pay determined by third-party studies of employers in our market area, which is supplemented with a generous benefits package. In addition, as an employee-owned company, First Command offers an Employee Stock Ownership Program to qualified employees. This valuable retirement benefit is funded entirely by company contributions. We appreciate you taking time to share your experience.
4.0
Jun 9, 2023

Great Place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great culture, and hybrid work with a requirement to work in the office 2 days a week. ESOP is a fantastic benefit once you've been there for 6+ years. The benefits are great for a company of its size, especially the maternity/paternity leave. Leadership works hard to be as transparent as they can be, and there are a lot more women in leadership roles than most financial firms. You also feel like a family in a non toxic way.

Cons

Pay is lower than you can find elsewhere, however the ESOP will make up for this if you stay awhile. You can also find better benefits elsewhere at a bigger firm. The culture has a lot of conservatives politically which can always get annoying, but it is fort worth. Management could be more focused and less centralized.

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First Command Financial Services Response
3y
Thank you for taking the time to share your positive experience and the benefits of a career with First Command. We are committed to creating and sustaining a culture that inspires our employees and makes them feel appreciated and part of the First Command family. We focus on providing our employees with opportunities for professional growth, and we reward them through an attractive compensation and benefits program, including a flexible, hybrid work environment. We offer competitive pay determined by third-party studies of employers in our market area, which is supplemented with a generous benefits package. In addition, as an employee-owned company, First Command offers an Employee Stock Ownership Program to qualified employees. This valuable retirement benefit is funded entirely by company contributions. We appreciate you recognizing our leadership team’s commitment to transparency and ongoing communication. Our leaders are committed to maintaining an open-door policy and we encourage employee feedback. We also rely on employee surveys and Glassdoor reviews to gain critical insights and continue to improve, so thank you for your feedback.
5.0
Feb 23, 2023

Great Employer

Trader
Recommend
CEO approval
Business Outlook

Pros

Great team players Management is constantly looking for ways to improve and make a better work experience for their employees You feel like family

Cons

Not sure if benefits would be considered great; I have other coverage.

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First Command Financial Services Response
3y
Thank you for sharing your experience. We are committed to creating and sustaining a culture that inspires our employees and makes them feel appreciated and a part of the First Command family. We focus on providing our employees with opportunities for professional growth, and we reward them through an attractive compensation and benefits program. In addition to competitive pay and a generous benefits package, as an employee-owned company, we offer an Employee Stock Ownership Program to qualified employees. This valuable retirement benefit is funded entirely by company contributions. We appreciate you taking time to share your positive experience at First Command.
1.0
Feb 21, 2023

Not worth it

Risk and fraud associate
Recommend
CEO approval
Business Outlook

Pros

They starting pay is decent but the work load is way too much to complete in a day. Handleing in person transaction, online help, mail, making, being the front line for the rest of the departments. Not to mention the manager didn’t manage. I had someone train me who had only been there for 6 months and never worked in a financial institution before. Upper management allows bullying and turns head. Not to mention defamation of character by a jealous coworker and if I thought there would be a paper trail, I would go after for wrongful termination. Save your sanity and find another financial institution.

Cons

All the pros are cons

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First Command Financial Services Response
3y
Thank you for sharing your perspective with us. At First Command, we focus on providing our employees with extensive training and opportunities for professional growth. We are committed to creating and sustaining a culture that inspires our employees and makes them feel appreciated. Encouraging feedback and constructive criticism from our employee owners is part of that commitment. Employees are invited to share their experiences so we can address any shortcomings and bring positive change to the organization. First Command maintains an open-door policy, and we encourage employees to discuss business-related problems with their supervisors or management. Employee surveys and Glassdoor reviews provide us critical insights. We will make our leadership aware of your concerns so we can continue to improve.
4.0
Oct 2, 2024

Great place to work

Sr data engineer
Recommend
CEO approval
Business Outlook

Pros

1.Supportive management and team-oriented culture 2.Opportunities for professional development and career growth

Cons

I haven't experienced any major downsides,

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First Command Financial Services Response
1y
Thank you for taking a moment to review us. We are thrilled to hear that you are experiencing our incredible culture in your team and from leadership. We are committed to creating and sustaining a culture that inspires our employees and makes them feel appreciated and part of the First Command family. Encouraging feedback and constructive criticism is part of that commitment. We focus on providing our employees with opportunities for professional growth, and we reward them through an attractive compensation and benefits program. We offer competitive pay determined by third-party studies of employers in our market area, which is supplemented with a generous benefits package. In addition, as an employee-owned company, First Command offers an Employee Stock Ownership Program to qualified employees. This valuable retirement benefit is funded entirely by company contributions. We appreciate you taking the time to share your experience.
5.0
Feb 26, 2023

Great place to work

Brokerage operations associate
Recommend
CEO approval
Business Outlook

Pros

Great Management Tons of advancement opportunities Great starting pay and benefits Paid volunteer hours Tons of opportunities to give back to the community Flexible hours Work from home flexibility Close proximity to Executive leadership Lots of leadership training Access to a personal Financial Advisor-free of charge

Cons

Highly regulated industry High InfoSec regulated Lots of changing systems to keep up with industry standards

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First Command Financial Services Response
3y
Thank you for taking the time to share your positive experience and the benefits of a career with First Command. We are committed to creating and sustaining a culture that inspires our employees and makes them feel appreciated and part of the First Command family. We focus on providing our employees with opportunities for professional growth, and we reward them through an attractive compensation and benefits program, including paid volunteer time off and complimentary financial planning services. As part of our commitment to employees, we’ve implemented a flexible, hybrid work environment which reflects a meaningful balance of in-office experiences with work that can be done virtually. Thank you again for taking time to share your experience.
2.0
Sep 19, 2022

Terrible

Administrative assistant
Recommend
CEO approval
Business Outlook

Pros

Friendly, caring, environment, gifts, office

Cons

Inequality, toxic, pay, management, turnover rate

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First Command Financial Services Response
3y
Thank you for sharing your perspective. We are committed to creating and nurturing a positive environment. First Command creates and sustains a culture that inspires our employees and makes them feel appreciated. Encouraging feedback and constructive criticism is part of that commitment. Employees are invited to share their experiences so we can address any shortcomings and bring positive change to the organization. First Command maintains an open-door policy, and we encourage employees to discuss business-related problems with their supervisors or management. Employee surveys and Glassdoor reviews provide us critical insights, so thank you for sharing your experience.
1.0
Sep 11, 2023

Horrible place to work.

Scrum master
Recommend
CEO approval
Business Outlook

Pros

None to consider for this company

Cons

Horrible management, basically a pyramid scheme organization.

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First Command Financial Services Response
2y
Thank you for your perspective. While we respect the rights of others to express their opinions about our company, we must respectfully reject the false statement in this post. In no way do we maintain any type of pyramid structure in our recruiting practices or client relationships. We are committed to a client-first culture that reflects the highest ethical standards and best practices of the financial services industry. Our Advisors are dedicated to coaching our client families to become financially disciplined and confident in their pursuit of financial security. Our company leaders are committed to maintaining an open door policy. We encourage employees to discuss concerns with their supervisor or management. In a recent employee experience survey, more than 90 percent of employees said they have confidence in the leadership of our organization and believe leaders care about their employees’ well-being. Thank you for taking time to share your feedback.
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ReviewsFirst Command Financial Services reviews

Glassdoor has 635 First Command Financial Services reviews submitted anonymously by First Command Financial Services employees. Read employee reviews and ratings on Glassdoor to decide if First Command Financial Services is right for you.