Is Firstsource Solutions a good company to work for as a Customer Support Associate?

Customer Support Associate professionals working at Firstsource Solutions have rated their employer with 3.6 out of 5 stars in 18 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Support Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Support Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Support Associate employees well?

Customer Support Associate professionals rate their compensation and benefits at Firstsource Solutions with 3.8 out of 5 stars based on 18 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Support Associate salaries at Firstsource Solutions.

How happy are Customer Support Associate professionals working at Firstsource Solutions?

75% of Customer Support Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has decreased by 19% in the past 12 months. Customer Support Associate professionals have also rated Firstsource Solutions with a 4.3 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.1 rating for culture and values and 3.4 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (106) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 139 reviews)); "good work environment and supportive" ((in 124 reviews)); "Good work culture and balancing work life" ((in 94 reviews)); "Can work from home if quality is good." ((in 94 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 159 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews)); "communication is poor" ((in 20 reviews))

Firstsource Solutions Customer Support Associate reviews

3.6

75% would recommend to a friend

(18 total reviews)

Ritesh Idnani

69% approve of CEO

69% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (18 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Support Associate employees have rated Firstsource Solutions with 3.6 out of 5 stars, based on 18 company reviews on Glassdoor. This indicates that most Customer Support Associate professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Support Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

18 reviews

5.0

Sep 15, 2025

My experience at Firstsource

Customer support associate

Recommend

CEO approval

Business Outlook

Pros

Very engaging and enthusiastic environment to work and grow in career. They provide support and encouragement at all levels and motivate to bring out our full potential to work towards achieving goals.

Cons

Everything is good till now.

Firstsource Solutions Response

8mo

Thank you for your feedback. We’re glad to hear that you value the engaging work environment, support, and encouragement provided at all levels. We appreciate your positive remarks and will continue our efforts to maintain a motivating and growth-oriented workplace.

4.0

Jul 29, 2025

Loved it

Customer support associate

Recommend

CEO approval

Business Outlook

Pros

Better Pay On time salary payments, allowances included

Cons

No 2 way cab Split week offs

Firstsource Solutions Response

10mo

Thank you for your honest feedback! It’s good to know you appreciate the competitive pay, timely salary payments, and included allowances. This reflects positively on the company’s commitment to rewarding employees on time. Your note on the absence of a two-way cab facility and split week-offs being based on business requirements is understood. While these are operational necessities, it’s always helpful for management to be aware of how such arrangements impact employees’ convenience and work-life balance.

4.0

May 15, 2025

Good place to start off bpo/kpo career

Customer support associate

Recommend

CEO approval

Business Outlook

Pros

-good salary per market standards -managers are good -work life balance, leave approvals are easy

Cons

-little micro management -delay in IT dept.

Firstsource Solutions Response

1y

Thank you for sharing your feedback. We’re glad to hear that you appreciate the competitive salary, supportive managers, and work-life balance along with easy leave approvals. We understand that micro-management can sometimes impact autonomy and motivation,

Viewing 4 - 6 of 18 Reviews

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