Is Firstsource Solutions a good company to work for as a Customer Support Associate?

Customer Support Associate professionals working at Firstsource Solutions have rated their employer with 3.6 out of 5 stars in 18 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Support Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Support Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Support Associate employees well?

Customer Support Associate professionals rate their compensation and benefits at Firstsource Solutions with 3.8 out of 5 stars based on 18 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Support Associate salaries at Firstsource Solutions.

How happy are Customer Support Associate professionals working at Firstsource Solutions?

75% of Customer Support Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has decreased by 19% in the past 12 months. Customer Support Associate professionals have also rated Firstsource Solutions with a 4.3 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.1 rating for culture and values and 3.4 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (77) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 139 reviews)); "Good work environment and Colleagues" ((in 119 reviews)); "Good work culture and balancing work life" ((in 101 reviews)); "work life balance is good" ((in 92 reviews)); "Can work from home if quality is good." ((in 90 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 178 reviews)); "Unorganized and chaotic at times pay is low" ((in 154 reviews)); "Bad managers and sme and TL" ((in 78 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 37 reviews))

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Firstsource Solutions

Firstsource Solutions Customer Support Associate reviews

3.6

75% would recommend to a friend

(18 total reviews)

Ritesh Idnani

69% approve of CEO

69% positive business outlook

Ratings by category

5.0

Senior management

4.3

Diversity & inclusion

4.3

Work/Life balance

4.1

Culture & values

3.8

Compensation and benefits

3.4

Career opportunities

Customer Support Associate employees have rated Firstsource Solutions with 3.6 out of 5 stars, based on 18 company reviews on Glassdoor. This indicates that most Customer Support Associate professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Support Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

18 reviews

4.0

Mar 5, 2021

Good culture

Customer support associate

Recommend

CEO approval

Business Outlook

Pros

Benefits to grow the skills

Cons

Work pressure, transport facilities, Food arrangements

5.0

Feb 14, 2021

Good

Customer support associate

Recommend

CEO approval

Business Outlook

Pros

work culture and work environment is good

Cons

As a BPO they are doing their best.

4.0

Dec 24, 2020

Decent promises

Customer support associate

Recommend

CEO approval

Business Outlook

Pros

Good environment decent pay structure

Cons

Not very promising about the incentive structure

Firstsource Solutions Response

Thank you for providing your feedback and for recommending us as an employer. We are glad to know that you appreciate the compensation presented to you. Our Performance enhancement philosophy drives a culture of meritocracy through performance differentiation. Hence, the incentives are linked to the targets achieved. Our leadership team empowers, motivates and supports every single employee in our company. As you mentioned, our HR team engages our employees by motivating them consistently. We take your feedback sincerely and wishing you a fulfilling career with Firstsource!

Viewing 16 - 18 of 18 Reviews

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Firstsource Solutions Customer Support Associate reviews

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Good culture

Good

Decent promises

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