Is Firstsource Solutions a good company to work for as a Customer Support Associate?

Customer Support Associate professionals working at Firstsource Solutions have rated their employer with 3.6 out of 5 stars in 18 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Support Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Support Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Support Associate employees well?

Customer Support Associate professionals rate their compensation and benefits at Firstsource Solutions with 3.8 out of 5 stars based on 18 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Support Associate salaries at Firstsource Solutions.

How happy are Customer Support Associate professionals working at Firstsource Solutions?

75% of Customer Support Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has decreased by 19% in the past 12 months. Customer Support Associate professionals have also rated Firstsource Solutions with a 4.3 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.1 rating for culture and values and 3.4 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (106) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 139 reviews)); "good work environment and supportive" ((in 124 reviews)); "Good work culture and balancing work life" ((in 94 reviews)); "Can work from home if quality is good." ((in 94 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 159 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews)); "communication is poor" ((in 20 reviews))

Firstsource Solutions Customer Support Associate reviews

3.6

75% would recommend to a friend

(18 total reviews)

Ritesh Idnani

69% approve of CEO

69% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (18 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Support Associate employees have rated Firstsource Solutions with 3.6 out of 5 stars, based on 18 company reviews on Glassdoor. This indicates that most Customer Support Associate professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Support Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

18 reviews

4.0

Dec 7, 2024

best work place

Customer support associate

Recommend

CEO approval

Business Outlook

Pros

working environment is so good

Cons

delay in salary increase consideration

Firstsource Solutions Response

1y

Thank you for your wonderful feedback! We’re thrilled to hear that you appreciate the positive working environment and find FirstSource a great place for maintaining a healthy work-life balance. Your kind words motivate us to continue fostering this balance and maintaining a supportive workplace. Thank you for sharing your thoughts!

4.0

Dec 1, 2024

ok

Customer support associate

Recommend

CEO approval

Business Outlook

Pros

can have promotions based on skills

Cons

promotions are completely biased to favorable candiates

Firstsource Solutions Response

1y

Thank you for sharing your thoughts with us! We’re glad to hear you recognize the opportunity for promotions based on skills, as fostering growth and recognizing talent are important to us. We’d like to assure you that our processes are designed to be transparent and based on merit. We strive to ensure every employee feels valued and has a fair chance to advance based on their performance and contributions.

5.0

Dec 7, 2022

Very nice company

Customer support associate

Recommend

CEO approval

Business Outlook

Pros

Seniors are very friendly and supportive nature

Cons

No cons are there in this company

Viewing 7 - 9 of 18 Reviews

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