Is Firstsource Solutions a good company to work for as a Customer Support Associate?

Customer Support Associate professionals working at Firstsource Solutions have rated their employer with 3.6 out of 5 stars in 18 Glassdoor reviews. This is a lower than average score with the overall rating of Firstsource Solutions employees being 4.1 out of 5 stars. Search open Customer Support Associate Jobs at Firstsource Solutions now and start preparing for your job interview by browsing frequently asked Customer Support Associate interview questions at Firstsource Solutions .

Does Firstsource Solutions pay Customer Support Associate employees well?

Customer Support Associate professionals rate their compensation and benefits at Firstsource Solutions with 3.8 out of 5 stars based on 18 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Support Associate salaries at Firstsource Solutions.

How happy are Customer Support Associate professionals working at Firstsource Solutions?

75% of Customer Support Associate employees at Firstsource Solutions would recommend their employer to a friend. This rating has decreased by 19% in the past 12 months. Customer Support Associate professionals have also rated Firstsource Solutions with a 4.3 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.1 rating for culture and values and 3.4 rating for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (144) , Customer Service Associate (126) , Senior Associate (106) , Senior Analyst (72) , Senior CSA (72) , Associate (68) , Analyst (67) , Assistant Manager (63) , Customer Service (59) , Customer Service Representative (CSR) (57) , Process Leader (56) , Senior Customer Service Associate (55)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 139 reviews)); "good work environment and supportive" ((in 124 reviews)); "Good work culture and balancing work life" ((in 94 reviews)); "Can work from home if quality is good." ((in 94 reviews)); "work life balance is good" ((in 88 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 172 reviews)); "Unorganized and chaotic at times pay is low" ((in 159 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews)); "communication is poor" ((in 20 reviews))

Firstsource Solutions Customer Support Associate reviews

3.6

75% would recommend to a friend

(18 total reviews)

Ritesh Idnani

69% approve of CEO

69% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (18 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Support Associate employees have rated Firstsource Solutions with 3.6 out of 5 stars, based on 18 company reviews on Glassdoor. This indicates that most Customer Support Associate professionals have a good working experience there. Firstsource Solutions is rated in line with the average (within 1 standard deviation) by Customer Support Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

18 reviews

5.0

Oct 26, 2022

Bank of Baroda process

Customer support associate

Recommend

CEO approval

Business Outlook

Pros

Firstsource solutions Ltd. Has one of the best supporting supervisor and manazer including HR.

Cons

If you not fulfill your exact 8 hours ready time then ready for half LOP even it is one minute to 8 hours.

Firstsource Solutions Response

3y

Thank you for sharing your review. We are pleased that you are having a positive experience with your Managers and HR team. The shifts and work timings of employees are aligned to suit the team’s and client’s requirements. These are planned and communicated to employees well in advance. We ensure that employees are paid based on actual hours worked, and we encourage you to connect with your local HR partner if you have any queries to resolve regarding this.

1.0

Oct 8, 2022

Worst company

Customer support associate

Recommend

CEO approval

Business Outlook

Pros

Nothing good to say about this company

Cons

Worst company, never make plan to join this Company. Outbound process was getting closed, so I resigned from the company, later on they start torturing me to serve notice period in outbound process but I was not interested in inbound process. They took my 1 month salary and didn't provide my experience and releiving letter. When I send send mail to stupid HR team regarding this they ignored my mail. Either they should provide my papers or provide my salary, but they took both.

3.0

Sep 30, 2022

company environment

Customer support associate

Recommend

CEO approval

Business Outlook

Pros

good working environment in office.

Cons

time management is too tight

Viewing 10 - 12 of 18 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Client Service Representative

Data Entry/Customer Service Representative

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Customer Service Representative