Is InComm a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at InComm have rated their employer with 3.6 out of 5 stars in 55 Glassdoor reviews. This is a lower than average score with the overall rating of InComm employees being 3.8 out of 5 stars. Search open Customer Service (CSR) Jobs at InComm now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at InComm .

Does InComm pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at InComm with 2.6 out of 5 stars based on 55 anonymously submitted employee reviews. This is 26.7% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at InComm.

How happy are Customer Service (CSR) professionals working at InComm?

72% of Customer Service (CSR) employees at InComm would recommend their employer to a friend. This rating has increased by 55% in the past 12 months. Customer Service (CSR) professionals have also rated InComm with a 3.8 rating for work-life-balance, 2.7 rating for diversity and inclusion, 3.2 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at InComm?

Account Manager (34) , Software Engineer (24) , Customer Service Representative (20) , Senior Software Engineer (17) , Director (12) , Intern (12) , Manager (11) , Project Manager (10) , Analyst (8) , National Account Manager (8) , Fraud Analyst (7) , Product Manager (7) , Merchant Services Representative (6) , Inbound Customer Service Representative (5) , Intern - Hourly (5)

What are the pros of working at InComm according to real employee reviews?

"The people are great and the stress level is low most of the time." ((in 69 reviews)); "Starting pay is good" ((in 45 reviews)); "good first job or so, benefits are good enough" ((in 42 reviews)); "work life balance is good" ((in 29 reviews)); "Started as intern left with good salary and severance" ((in 21 reviews))

What are the cons of working at InComm according to real employee reviews?

"Poor management Manager untrustworthy Unfair" ((in 55 reviews)); "Upper management is AWFUL." ((in 28 reviews)); "Make you feel worthless and bad .manager" ((in 20 reviews)); "No bonus for operations team." ((in 14 reviews)); "There needs to be better communication between departments" ((in 11 reviews))

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InComm

InComm Customer Service (CSR) reviews

3.6

72% would recommend to a friend

(55 total reviews)

Brooks Smith

98% approve of CEO

65% positive business outlook

Ratings by category

3.8

Work/Life balance

3.2

Culture & values

3.0

Senior management

2.8

Career opportunities

2.7

Diversity & inclusion

2.6

Compensation and benefits

Customer Service (CSR) employees have rated InComm with 3.6 out of 5 stars, based on 55 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. InComm is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

55 reviews

3.0

Sep 24, 2015

CSR

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Starting pay is good

Cons

The job can be really stressful

2.0

Aug 12, 2015

Account Manager

Account manager

Recommend

CEO approval

Business Outlook

Pros

Competitive Pay above the position standard, relatively nice co-workers, free gym access and decent benefits, occasional remote work

Cons

Disconnect between entry-level staff and upper management, lack of clarity in pecking order for assigned team tasks, total lack of training program and support for those employees new to the prepaid business

5.0

Jul 15, 2015

Customer Service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Inbound call center training is great.

Cons

Open 24 hours a day. You may not get any weekend days off.

Viewing 49 - 51 of 55 Reviews

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InComm

InComm Customer Service (CSR) reviews

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