InComm Customer Service (CSR) reviews

3.6

72% would recommend to a friend

(55 total reviews)
avatar

Brooks Smith

98% approve of CEO

65% positive business outlook

Customer Service (CSR) employees have rated InComm with 3.6 out of 5 stars, based on 55 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. InComm is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Reviews by job title

55 reviews
3.0
Apr 6, 2017

Account Management

Recommend
CEO approval
Business Outlook

Pros

The pros of this position were that there was some travel, a lot of unsupervised work, and the ability to have a some what flexible schedule.

Cons

The cons were lack of needed communication, lack of clear and concise expectations and change that was not communicated effectively.

5.0
Aug 31, 2016
Recommend
CEO approval
Business Outlook

Pros

Hour lunch, easy phone calls, very peaceful environment, love the campus

Cons

No cell phones at your desk, I have children so that's a little stressful other than that this job is awesome ☺

1.0
Apr 28, 2016
Recommend
CEO approval
Business Outlook

Pros

The pay is great for bi-lingual night shift workers but it comes at a cost.

Cons

Demeaning, prison-like atmosphere and the feeling that you are cheating customers out of their money. Their attendance policy is based on a point system designed to rack up points quickly so that they can avoid making workers permanent and keep turn-over high. Employees are constantly under surveillance by cameras and managers. They enforce rules such as only 1 drink container allowed at your desk, no personal belongings, phones and purses must remain in lockers under penalty of termination, no turning around to talk to neighbors, and no standing for prolonged periods of time. They do not allow extra bathroom breaks outside of assigned break times and there is no time off allowed unless approved. The stress level and disrespect that employees face there is out of this world. Even some staffing companies refuse to hire for them because of the way Incomm treats employees. There's something very shady about how this company treats their employees and customers that made me so relieved when I got another offer for employment. I'm telling everyone I know, STAY AWAY!!

Viewing 46 - 48 of 55 Reviews

Glassdoor has 894 InComm reviews submitted anonymously by InComm employees. Read employee reviews and ratings on Glassdoor to decide if InComm is right for you.