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      First Command Financial Services

      Engaged Employer

      First Command Financial Services reviews

      4.4

      87% would recommend to a friend

      (575 total reviews)
      avatar

      Mark Steffe

      92% approve of CEO

      88% positive business outlook

      Ratings by category

      4.6

      Culture & values

      4.6

      Diversity & inclusion

      4.3

      Work/Life balance

      4.3

      Senior management

      4.3

      Career opportunities

      4.1

      Compensation and benefits

      First Command Financial Services has an employee rating of 4.4 out of 5 stars, based on 575 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The First Command Financial Services employee rating is 22% above average for employers within the Financial Services industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      575 reviews
      3.0
      Mar 24, 2022

      A+ Culture and C- Pay

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The culture at First Command is top notch. The employees genuinely care about the work they are doing and the military clients that they serve.

      Cons

      The pay is well below industry standard for many positions at the home office and they are strongly encouraging employees to go into the office at least 2 days a week. Many times people are going into the office, but have no need to be in-person that day.

      avatar
      First Command Financial Services Response
      4y
      Thank you for sharing your experience. Our mission at First Command is incredibly important to our employees and Advisors. They tell us that one of the most compelling elements of this career is the opportunity to serve military personnel and their families in a meaningful way. We maintain our strong culture and mission by attracting and retaining talented people. We focus on providing our employees with opportunities for professional growth, and we reward them through an attractive compensation and benefits program. We offer competitive pay determined by third-party studies of employers in our market area, which is supplemented with a generous benefits package. Another valuable financial benefit is our Employee Stock Ownership Program, which is available to all qualified employees and funded entirely by company contributions. Our new flexible, hybrid work environment reflects a meaningful balance of in-office experiences with work that can be done virtually. The results of our recent employee experience surveys underscore the value of face-to-face interactions, which allow us to develop deeper relationships and pursue greater creativity and innovation. These in-person opportunities are critical to maintaining our strong culture. The health and safety of our employees has been and will continue to be our top priority. Thank you again for your feedback and for sharing your experience.
      1.0
      Feb 23, 2022

      Avoid this company

      Project manager/scrum master
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Small company: a lot of visibility into what other departments are working on, C-level employees will often join strategizing meetings, lots of interactions between business units. -very diverse employee group (speaking for home office). You get to meet people with a lot of different backgrounds and cultures. -covid was handled well and there were no lay offs.

      Cons

      -Below market pay. Raises are at levels near insulting especially given the inflation levels and the job market in 2022. -I did not feel ethically right working at a company that exploits the life situation of our country's military to push whole life insurance in the name of "financial planning". The business model as a whole felt like a step under a pyramid scheme. (google first command and see the honest reviews of what people say about this from a customer perspective) -the leadership at this company has their minds stuck in the command and control mindset. A lot of toxic behavior was observed in meetings such as threatening remarks of "get it done by my deadline or else..." -the agile transformation is hilariously bad. this company will go back to command and control in a heartbeat when they feel any form of pressure. the excuse is always "we are still growing". -Salesforce integration - if you are interviewing for a technology role, please ask them to explain their multiple failed attempts to fly in integrating the new CRM tool. No exaggeration, almost every employee in technology was forced to work day and night and all weekends for 3 weeks straight to attempt to integrate the new CRM tool with no extra incentive other than 1 free pizza. Most days would be 8am - midnight and even past. Every single day there were 2-3 leadership check ins to micro manage progress for each team and if your team was lagging progress, you were lit up by the chief info officer publicly. all of this because leadership completely failed to listen to the teams during plannings months before and gave an arbitrary deadline based on budget. This is what made myself and others quit. No sympathy for people, extreme micro management, incompetent leadership, and a failure to listen.

      avatar
      First Command Financial Services Response
      4y
      Thank you for your perspective. We appreciate you sharing some of the positive experiences you enjoyed during your time with First Command. As an employee-owned company, we are committed to creating and nurturing a positive environment for all. Encouraging feedback and constructive criticism from our employee owners is part of that commitment. Regarding our compensation and benefits program, we offer competitive pay determined by third-party studies of employers in our market area. Another valuable financial benefit is the Employee Stock Ownership Program, which is available to all qualified employees and funded entirely by company contributions. Concerning your comments on whole life insurance, we do not focus on the sale of insurance products – or any particular financial product. Rather, we coach our clients to become financially disciplined and confident in their pursuit of financial security by addressing the spectrum of financial issues including risk management, cash management and investments to achieve long-term goals. In no way do we maintain any type of pyramid structure in our recruiting practices or client relationships. We are committed to a client-first culture that reflects the highest ethical standards and best practices of the financial services industry. Our company leaders are committed to maintaining an open door policy. We encourage employees to discuss business-related problems with their supervisor or management. In a recent employee experience survey, more than 90 percent of employees said they have confidence in the leadership of our organization and believe leaders care about their employees’ well-being. In October, First Command ranked 19 in Newsweek’s Top 100 Most Loved Workplaces list. We are proud First Command has been named one of the Best Companies to Work for in Texas by Texas Monthly, the Texas Association of Business, Texas Society for Human Resource Management and Best Companies Group. In addition to surveys, we rely on Glassdoor reviews to gain critical insights, so we again want to thank you for your feedback.
      2.0
      Jan 12, 2022

      Life Insurance sales - NOT financial planning

      Financial advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      I wish I could say good things.

      Cons

      This company totes itself as a military friendly company with a basis in financial planning. I left the company because I couldn't do what was in the fiduciary capacity for my clients. Every client needed whole life insurance first, without question. It so happens, advisors get paid a pretty massive amount of money up front for the sale of the whole life products. The multiplier actually incentivizes advisors to sell whole life over any other product. The majority of advisors here don't know how to actually write a concrete financial plan, let alone make prudent financial recommendations.

      avatar
      First Command Financial Services Response
      4y
      Thank you for sharing your experience. Regarding your comments on our approach to whole life insurance and financial planning, our company does not focus on the sale of any specific type of financial product. Our Advisors offer products and services in the context of financial coaching. They benefit from an extensive training program designed to equip them to create and deliver comprehensive financial plans. They present practical financial recommendations that fit the unique circumstances and goals of each client. First Command seeks Advisors who believe in this approach and always put our clients first. In this way, we maintain a culture that reflects the highest ethical standards and best practices of the financial services industry.
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      ReviewsFirst Command Financial Services reviews

      Glassdoor has 632 First Command Financial Services reviews submitted anonymously by First Command Financial Services employees. Read employee reviews and ratings on Glassdoor to decide if First Command Financial Services is right for you.