Is First Command Financial Services a good company to work for?

First Command Financial Services has an overall rating of 4.4 out of 5, based on over 632 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 87% of employees would recommend working at First Command Financial Services to a friend and 88% have a positive outlook for the business. The best reviews about First Command Financial Services have been left by employees working as District Advisor , Financial Advisor and Administrative Assistant .

Does First Command Financial Services pay their employees well?

According to anonymously submitted Glassdoor reviews, First Command Financial Services employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at First Command Financial Services. This rating has been stable over the past 12 months.

How satisfied are employees working at First Command Financial Services?

87% of First Command Financial Services employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Command Financial Services 4.3 out of 5 for work life balance, 4.6 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at First Command Financial Services?

Financial Advisor (158) , Administrative Assistant (42) , District Advisor (13) , Advisor (7) , Financial Advisor Trainee (6) , Office Manager (6) , Vice President (6) , Intern (5) , Marketing (5) , Trader (5) , Director (4) , Executive Assistant (4) , Accountant (3) , Associate Director (3) , Customer Service Representative (3)

What are the pros of working at First Command Financial Services according to real employee reviews?

"The culture here is great" ((in 45 reviews)); "Great people and you are appreciated" ((in 40 reviews)); "Benefits are great" ((in 25 reviews)); "great training and place to start" ((in 20 reviews)); "Great leadership and mentors to guide you" ((in 17 reviews))

What are the cons of working at First Command Financial Services according to real employee reviews?

"Low pay Mediocre benefits Pay Increases / Merit raises" ((in 19 reviews)); "It was clear from day one that the only thing they want you to sell is whole life insurance." ((in 16 reviews)); "Poor Management & lack of employee motivation" ((in 13 reviews)); "Low salary provided by organisation" ((in 10 reviews)); "Long hours and lots of pressure to find new clients." ((in 9 reviews))

What are employees saying about First Command Financial Services layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Command Financial Services layoffs and their outlook for job security at First Command Financial Services in 2026.

What are the top reviewed First Command Financial Services locations?

Fort Worth , Colorado Springs , San Antonio , Dallas-Fort Worth , San Diego , Annapolis , Charleston , Mount Laurel , Austin , Orlando , Oak Brook , Alexandria , Dallas , Oceanside , Pensacola , Tampa , Evans , Colonial Heights , Woodbridge , Saint Robert , Anchorage , Papillion , Lawton , Oklahoma City , Washington , Fayetteville , Biloxi , Clarksville , Aurora , Lakewood

First Command Financial Services reviews

4.4

87% would recommend to a friend

(575 total reviews)

Mark Steffe

92% approve of CEO

88% positive business outlook

Ratings by category

4.6

Culture & values

4.6

Diversity & inclusion

4.3

Work/Life balance

4.3

Senior management

4.3

Career opportunities

4.1

Compensation and benefits

First Command Financial Services has an employee rating of 4.4 out of 5 stars, based on 575 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The First Command Financial Services employee rating is 22% above average for employers within the Financial Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

575 reviews

2.0

Aug 17, 2020

Whole Life Insurance Sales

Financial advisor

Recommend

CEO approval

Business Outlook

Pros

Paid for my Series 7/66 and life and health I made my own hours Training paid for

Cons

Had to call my friends and family to push whole life insurance High pressure sales Lack of support from boss Commission only, based on whole life sales Rude coworkers Classes based on proving why whole life is good and how you’re “helping” Better than nothing, but clients can do better

First Command Financial Services Response

5y

Thank you for sharing your experiences as a First Command Financial Advisor. I appreciate your comments on some of the benefits of this career, such as scheduling flexibility and training support. We provide new Advisors with an extensive training program designed to equip them to succeed. They learn how to build and grow their own business, serve new clients, and provide quality, face-to-face financial coaching. Regarding your comments on whole life insurance – we do not focus on the sale of any specific type of financial product. We offer products and services in the context of a comprehensive financial plan. For life insurance, our Advisors and employees study client needs, assets and any coverage already in place. If they find gaps in coverage, they will propose a solution. Term life insurance is a cost-effective option used to cover temporary needs. Permanent insurance products (like whole life) offer lifetime protection for permanent needs. We seek Advisors who believe in this approach and always put our clients first. In this way we maintain a culture that reflects the highest ethical standards and best practices of the financial services industry. First Command encourages feedback and constructive criticism. Our Advisors and employees are invited to discuss business-related problems with their supervisors or with any members of management. Surveys and reviews on Glassdoor and other sites provide us with additional insights. You can help us improve by sharing the specifics of your situation. Please give us a call at 800-443-2104 and ask for Human Resources. Again, thank you for taking the time to share your experiences.

2.0

Jun 26, 2020

Not how it seems

Financial advisor

Recommend

CEO approval

Business Outlook

Pros

Working with military personnel and families

Cons

Very political and there was very little help. This is a SALES job. IF you do not have a list of friends and family, or have the opportunity to take over someone book of business this is job is very tough. You generate your own leads. If you are unable to you may end up paying the company to work there, rather then them pay you. Once you become on independent contractor, you have to pay for the office space you use, the marketing you do, the office manager that files paperwork. That money comes out of your commissions. So be prepared.

First Command Financial Services Response

5y

Thank you for taking the time to share your experiences. Your observation aligns with the feedback we get from our most successful Advisors. They tell us that one of the most compelling elements of this career is the opportunity to serve military personnel and their families in a meaningful way. Four out of five First Command Financial Advisors come from the ranks of veterans and military spouses. For these Advisors, the career is about serving those who serve. It is about staying connected to the military community in a way that adds value to the lives of service members and their families by helping them pursue their financial objectives and goals. As you note, our Advisors are working in a sales career. They do face some challenges, but they also enjoy many opportunities. As independent contractors, they have scheduling flexibility and unlimited earning potential. We seek individuals with internal drive, entrepreneurial mindsets and a desire for professional growth. We provide new Advisors with an extensive training program designed to equip them to succeed as independent contractors. Advisors learn how to build and grow their own business, serve new clients, and provide quality, face-to-face financial coaching. They learn how to coach our clients to become financially disciplined and confident in their pursuit of financial security by addressing the spectrum of financial issues they face. We always put our clients first. We are committed to a culture that reflects the highest ethical standards and best practices of the financial services industry. Again, thank you for taking the time to share your experiences.

2.0

Jan 4, 2019

Not the same as it used to be

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Gym on Site Food brought into the concierge

Cons

People in supervisor roles who have no business being a supervisor or manager. Lack of training. Too many cliques like in high school.

First Command Financial Services Response

7y

Thank you for sharing your feedback with us. I appreciate your long tenure with the company, and I’m sorry it ended with a negative experience. Leadership development is a top priority at First Command. We are committed to the successful cultivation of new leaders through efforts that include a structured development program for managers. We monitor our progress through feedback mechanisms like employee surveys and reviews on Glassdoor and other sites. I will be sure to make our leadership aware of your concerns so we can continue to bring positive change to the organization.

Viewing 70 - 72 of 575 Reviews

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