Is First Command Financial Services a good company to work for?

First Command Financial Services has an overall rating of 4.4 out of 5, based on over 635 reviews left anonymously by employees. This rating has been stable over the past 12 months. 88% of employees would recommend working at First Command Financial Services to a friend and 89% have a positive outlook for the business. The best reviews about First Command Financial Services have been left by employees working as District Advisor , Financial Advisor and Administrative Assistant .

Does First Command Financial Services pay their employees well?

According to anonymously submitted Glassdoor reviews, First Command Financial Services employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at First Command Financial Services. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at First Command Financial Services?

88% of First Command Financial Services employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Command Financial Services 4.3 out of 5 for work life balance, 4.6 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at First Command Financial Services?

Financial Advisor (158) , Administrative Assistant (42) , District Advisor (13) , Advisor (7) , Financial Advisor Trainee (6) , Office Manager (6) , Vice President (6) , Intern (5) , Marketing (5) , Trader (5) , Director (4) , Executive Assistant (4) , Accountant (3) , Associate Director (3) , Customer Service Representative (3)

What are the pros of working at First Command Financial Services according to real employee reviews?

"The culture here is great" ((in 42 reviews)); "Great people and you are appreciated" ((in 41 reviews)); "Benefits are good" ((in 25 reviews)); "great training and place to start" ((in 20 reviews)); "Great leadership and mentors to guide you" ((in 16 reviews))

What are the cons of working at First Command Financial Services according to real employee reviews?

"Pay is low compared to industry averages" ((in 18 reviews)); "It was clear from day one that the only thing they want you to sell is whole life insurance." ((in 14 reviews)); "Poor Management & lack of employee motivation" ((in 14 reviews)); "Low salary provided by organisation" ((in 10 reviews)); "Long hours while building your business" ((in 7 reviews))

What are employees saying about First Command Financial Services layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Command Financial Services layoffs and their outlook for job security at First Command Financial Services in 2026.

What are the top reviewed First Command Financial Services locations?

Fort Worth , Colorado Springs , San Antonio , Dallas-Fort Worth , San Diego , Annapolis , Charleston , Mount Laurel , Austin , Orlando , Oak Brook , Alexandria , Dallas , Oceanside , Pensacola , Tampa , Evans , Colonial Heights , Woodbridge , Saint Robert , Anchorage , Papillion , Lawton , Oklahoma City , Washington , Fayetteville , Biloxi , Clarksville , Aurora , Lakewood

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First Command Financial Services

First Command Financial Services reviews about "benefit"

89% positive business outlook

Ratings by category

4.6

Culture & values

4.5

Diversity & inclusion

4.3

Work/Life balance

4.3

Career opportunities

4.2

Senior management

4.0

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

84 reviews

5.0

Sep 27, 2024

Property Management

Property management specialist

Recommend

CEO approval

Business Outlook

Pros

It is employee owned, so there are many opportunities to not only invest in the company but as well as having many benefits (Concierge, complimentary breakrooms, etc). The company also is amazing at keeping employees well informed.

Cons

I think that there should be more volunteer opportunities.

First Command Financial Services Response

Thank you for taking a moment to share your positive review. First Command is owned by employees through an employee stock ownership plan (ESOP) and we encourage our people to exercise their ownership by providing feedback that will help us create a positive environment for all. A key part of that positive environment is our focus on serving those who serve. Our employees and Advisors tell us that one of the most compelling elements of this career is the opportunity to serve military personnel and their families in a meaningful way. We're thrilled to hear about your enthusiasm toward volunteerism and would direct you to visit our Force For Good site on OneNet (our intranet). Once there you will find an array of opportunities on the Force For Good platform where you can donate time, services, and contribute to the causes you care about while positively impacting your local and military communities. We are also embarking on our annual Spirit of Giving campaign in October and would be thrilled if you joined us in our efforts to support the First Command Educational Foundation, United Way of Tarrant County, and many other non-profits!

5.0

Oct 3, 2024

Great place to work

Senior instructional designer

Recommend

CEO approval

Business Outlook

Pros

Company with ethics Great benefits Traditional work ethics and environment - fun too Hybrid work schedule Stability - stable growth company

Cons

There are many layers of supervisors Sometimes, a feeling of being disconnected from business results

First Command Financial Services Response

Thank you for sharing your review with us. At First Command, we are committed to creating and nurturing a positive environment for all. Encouraging feedback and constructive criticism is part of that commitment. Your comments on organizational structure and feeling disconnected are important. Regarding business results, we encourage you to join us for our bi-monthly Town Halls and CEO Forums where updates are given by our CEO, the executive leadership team, and business unit leaders. We also make them available on OneNet afterward if you aren't able to attend in person or on teams. Thank you for taking the time to share your perspective. We will share your comments with our Leadership team.

4.0

Jun 9, 2023

Great Place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great culture, and hybrid work with a requirement to work in the office 2 days a week. ESOP is a fantastic benefit once you've been there for 6+ years. The benefits are great for a company of its size, especially the maternity/paternity leave. Leadership works hard to be as transparent as they can be, and there are a lot more women in leadership roles than most financial firms. You also feel like a family in a non toxic way.

Cons

Pay is lower than you can find elsewhere, however the ESOP will make up for this if you stay awhile. You can also find better benefits elsewhere at a bigger firm. The culture has a lot of conservatives politically which can always get annoying, but it is fort worth. Management could be more focused and less centralized.

First Command Financial Services Response

Thank you for taking the time to share your positive experience and the benefits of a career with First Command. We are committed to creating and sustaining a culture that inspires our employees and makes them feel appreciated and part of the First Command family. We focus on providing our employees with opportunities for professional growth, and we reward them through an attractive compensation and benefits program, including a flexible, hybrid work environment. We offer competitive pay determined by third-party studies of employers in our market area, which is supplemented with a generous benefits package. In addition, as an employee-owned company, First Command offers an Employee Stock Ownership Program to qualified employees. This valuable retirement benefit is funded entirely by company contributions. We appreciate you recognizing our leadership team’s commitment to transparency and ongoing communication. Our leaders are committed to maintaining an open-door policy and we encourage employee feedback. We also rely on employee surveys and Glassdoor reviews to gain critical insights and continue to improve, so thank you for your feedback.

5.0

Oct 1, 2024

A Company with an honorable mission that can align with your core values

Senior vice president

Recommend

CEO approval

Business Outlook

Pros

It's easy to feel good about what we do - coaching those that serve in their pursuit of financial security. We tend to attract people because of our mission, which results in a strong culture and alignment with our goals. We have one of the strongest retirement benefits in the industry as an ESOP.

Cons

The pace of change is high right now as we work to accelerate our transformation. Prioritizing our resources has been challenging, as it's hard to say no, and we tend to want to do everything.

First Command Financial Services Response

Thank you for sharing your feedback and we're grateful for your tenure with First Command. As you mentioned, our values of Courage, Love, and Effectiveness are a driving force of our incredible workplace culture. Additionally, we often hear from our employees and Advisors that one of the most compelling elements of a career here is the opportunity to serve military families in their pursuit of financial security. It's these team members that you describe who make First Command a great place to work, learn and grow. We are excited for the future of the company and as we evolve, we will lean on your experience and leadership to guide our teams forward in our strategic approach to serving military families. Thank you for your commitment to our mission and for sharing your review.

3.0

Apr 24, 2024

Difficult to move up

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good PTO & other non-salary benefits.

Cons

Difficult to move up. Low salary.

First Command Financial Services Response

Thank you for sharing your feedback with us. At First Command, we are committed to creating and nurturing a positive environment for all. Encouraging feedback and constructive criticism is part of that commitment. Your comment on benefits is an important one. We focus on providing our Home Office employees with opportunities for professional growth, and we reward them through an attractive compensation and benefits program. We offer competitive pay determined by third-party studies of employers in our market area, which is supplemented with a generous benefits package. In addition, as an employee-owned company, First Command offers an Employee Stock Ownership Program to qualified employees. This valuable retirement benefit is funded entirely by company contributions. Thank you for taking the time to share your perspective. We will share your comments with our Leadership team.

3.0

May 14, 2023

Flexible job

Receptionist

Recommend

CEO approval

Business Outlook

Pros

They offer a flexible work environment and generous PTO

Cons

No benefits or health insurance

First Command Financial Services Response

Thank you for sharing some of the benefits of working at First Command, including a flexible work environment. We are committed to attracting and retaining talented people. Employees in our Home Office in Fort Worth, Texas, enjoy an attractive compensation package. Local Advisors set the pay and benefits for their office managers and other support staff professionals in our local offices. In all cases, the goal is to attract the best people and reward them for committed service. Thank you for taking time to share your experience.

5.0

Jun 7, 2024

Fantastic Company!

Sr. instructional designer

Recommend

CEO approval

Business Outlook

Pros

First Command is an outstanding company that truly cares about its employees. I have felt welcomed and valued here. The leadership is supportive and encourages you to bring your idea forward and they are very approachable and open to feedback. The company has many great perks including an onsite gym and trainer, flexible work schedule, and fun activities planned for employees, and a friendly environment. The work-life balance is excellent, and the benefits are great. First Command is a fantastic place to work and build a career.

Cons

There are so many opportunities it is hard to decide which one to choose.

First Command Financial Services Response

Thank you for sharing your experience. We are committed to creating and sustaining a culture that inspires our employees and makes them feel appreciated and part of the First Command family. We recognize and appreciate the value of a diverse workforce, and we foster an inclusive environment where feedback is encouraged. Thank you for providing your feedback on our recognition programs. We will share your idea with leadership.

4.0

Sep 30, 2024

Great People, Poor Leadership Decisions

Marketing

Recommend

CEO approval

Business Outlook

Pros

- Pay is competitive with other organizations, but nothing to write home about - Headcount is usually well staffed - Folks care about each other here and it does show. The in-office culture that does exist is warm and supportive - Creative teams find useful workarounds to archaic processes

Cons

- Leadership is clearly out to make unpopular decisions with as little pushback as possible. I was hired with the promise of two days per week in office. Leadership announced a change to this policy, adding a third day for no reason other than to make up for the mistake of investing too much money in their real estate (sunk cost fallacy). They did this immediately following employee survey results that showed the immense popularity of a more WFH than in-office schedule. They have provided no metrics or data to back this decision. It is either a quiet firing or gearing up for more days with no regard for people's lives. Shame on you for making this hugely unpopular decision despite (or more likely, in spite of) the benefits and popularity of this system. - No pay increase for commute and childcare costs. Adding a day functionally cuts my pay and they are not making up for it. (Their message: "suck it up, quit, or get fired.") - The processes are archaic, and you do have to work around them. - The deliberately hire in February instead of January or December to avoid giving out bonuses for that fiscal year.

First Command Financial Services Response

Thank you for sharing your feedback with us. We are thrilled to hear that you're experiencing the strength of our culture, one that thrives on a shared commitment to our mission and serving military families in their pursuit of financial security. First Command is owned by employees through an employee stock ownership plan (ESOP) and we encourage our people to exercise their ownership by providing feedback that will help us create a positive environment for all. We utilize this platform as one channel to gain insights directly from current and former employees. In addition, our company leaders are committed to maintaining an open-door policy. We encourage employees to bring forward business-related problems. We ask that you take advantage of this policy by sharing the concerns you have stated in this review with your supervisor, a member of our executive leadership team or Human Resources department. We're grateful for the insights you've shared on our hybrid policy, project management systems, business processes, and decision making. We will be sharing your feedback with our senior leadership team.

3.0

Aug 13, 2024

The were great the went down hill

Trader

Recommend

CEO approval

Business Outlook

Pros

Hybrid was 2 days in office but they are changing to 3

Cons

Benefits are expensive if you include family

First Command Financial Services Response

Thank you for sharing your perspective with us. Our mission at First Command is incredibly important to our employees and Advisors. They tell us that one of the most compelling elements of this career is the opportunity to serve military personnel and their families in a meaningful way. At First Command, we maintain our strong culture and mission by attracting and retaining talented people. We focus on providing our employees with opportunities for professional growth, and we reward them through an attractive compensation and benefits program. We offer competitive pay determined by third-party studies of employers in our market area, which is supplemented with a generous benefits package. Another valuable financial benefit is our Employee Stock Ownership Program, which is available to all qualified employees and funded entirely by company contributions. You touched on our hybrid work environment. Our approach to hybrid reflects a meaningful balance of in-office experiences with work that can be done virtually. We know face-to-face interactions allow us to develop deeper relationships, pursue greater creativity and innovation, and are critical to maintaining our strong culture. We wish you well in your next endeavor.

Viewing 7 - 9 of 84 Reviews

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First Command Financial Services

First Command Financial Services reviews about "benefit"

Ratings by category

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Reviews by job title

Property Management

Great place to work

Great Place to work

A Company with an honorable mission that can align with your core values

Difficult to move up

Flexible job

Fantastic Company!

Great People, Poor Leadership Decisions

The were great the went down hill

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