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First Command Financial Services

Engaged Employer

First Command Financial Services reviews about "benefit"

89% positive business outlook

Ratings by category

4.6

Culture & values

4.5

Diversity & inclusion

4.3

Work/Life balance

4.3

Career opportunities

4.2

Senior management

4.0

Compensation and benefits

Ratings by demographic groups

Reviews by job title

84 reviews
4.0
Oct 3, 2024

Company with a great mission!

Manager
Recommend
CEO approval
Business Outlook

Pros

First Command is led by an inspirational, personable, and experienced CEO who has a great vision for where we need to go while staying true to who we are and why this company was founded. The culture welcomes and encourages a fun time that both supports our community and exemplifies the true meaning of patriotism by always remaining focused on our active military and veterans. The mission of the company drives the hard work of the teams here at First Command. In addition to standard benefits, additional perks are nice too - gym, pickleball courts, food vendors on site, hybrid schedule, practical dress code, free garage parking, financial planning, many volunteer opportunities, and plenty others.

Cons

Base pay can be on the lower end, but overall the company is great to work for and the mission and people you get to serve can make it worth it.

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First Command Financial Services Response
1y
Thank you for taking the time to share your experience. Our mission at First Command is incredibly important to our employees and Advisors. They tell us that one of the most compelling elements of this career is the opportunity to serve military personnel and their families in a meaningful way. At First Command, we are committed to attracting and retaining talented people. In our Home Office in Fort Worth, Texas, employees enjoy opportunities for professional growth, and we reward them through an attractive compensation and benefits program. We offer competitive pay supplemented with a generous benefits package. As an employee-owned company, we offer an Employee Stock Ownership Program to qualified employees. This valuable retirement benefit is funded entirely by company contributions. Meanwhile, in our local offices across the U.S. and overseas, office managers and other support staff professionals enjoy pay and benefits set by our local Advisors. In all cases the goal is to attract the best people and reward them for committed service. Thank you for taking the time to share your feedback on our Home Office. Renovations are underway and we are hopeful to continue providing a collaborative space where employees can feel comfortable doing the best work of their lives in support of the best clients in the world, our nation's military families.
5.0
Oct 7, 2024

Grow Your Career

Marketing
Recommend
CEO approval
Business Outlook

Pros

From the moment I joined, I was encouraged to set ambitious goals and provided with the resources and support needed to achieve them. The company offers a variety of professional development programs, including mentorship, training sessions, and workshops, which have significantly enhanced my skills and knowledge.

Cons

Benefits could be better, especially around the amount of PTO upon starting as it is accrued. It is nice that you are able to rollover PTO though!

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First Command Financial Services Response
1y
Thank you for sharing your positive review with us. We are thrilled to hear that you are setting ambitious goals and receiving the support you need from the team to achieve them. You mentioned the emphasis placed internally on professional growth and development programs which we agree are a major component to what makes First Command a great place to work, learn, and grow. We appreciate you sharing the feedback on PTO and will be sharing that with our executive leadership team.
5.0
Oct 15, 2024

Great Place to Work!

Associate director
Recommend
CEO approval
Business Outlook

Pros

Flexible work schedule & great benefits

Cons

I do not have anything to share here!

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First Command Financial Services Response
1y
Thank you for taking the time to leave us a positive review. Coaching military personnel and their families in their pursuit of financial security is our mission and we love hearing from employees and Advisors about the pride they have in serving this community in a meaningful way. We appreciate you sharing benefits like our approach to hybrid work. Additionally, we take pride in the ability to offer qualified employees entry into our Employee Stock Ownership Program (ESOP). As an employee-owned business, our people are truly invested in the company's growth and, ultimately, in its success. Thank you for taking the time to leave us a review.
5.0
Oct 3, 2024

FANTASTIC PLACE TO WORK

Coordinator
Recommend
CEO approval
Business Outlook

Pros

FC offers a psychologically safe environment and promotes work life balance. A generous benefits package and outstanding leadership. Their ELT is open to any feedback and takes each opportunity to hear what employees are needing.

Cons

I do not have anything listed as a con.

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First Command Financial Services Response
1y
Thank you for sharing your positive experience at First Command. We maintain our strong culture by attracting and retaining talented people, especially those who have a connection with our mission of serving military personnel and their families in their pursuit of financial security. We focus on providing our employees with opportunities for professional growth in a psychologically safe environment, and we reward them through an attractive compensation and benefits program, including a flexible, hybrid work environment. As an employee-owned company, First Command offers an Employee Stock Ownership Program to qualified employees. This valuable retirement benefit is funded entirely by company contributions. We appreciate you recognizing our leadership team’s commitment to ongoing two-way communication and hope you'll exercise your ownership stake in the business by continuously sharing your feedback with us. Thank you for taking time to share your review.
3.0
Oct 9, 2024

Strong Company, but takes advantage of employees

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The company has a strong mission. The leadership team does a great job of making conservative decisions that keep the company financially strong, ensuring that the company remains stable and there is not a need for layoffs. The company provides a thoughtful approach to employee benefits.

Cons

While there are growth opportunities, internal promotions and long-tenure causes employees to fall significantly behind the market in compensation as compared to more recent hires. The forced increase in the number of in-office days has caused significant stress without the promised benefit, especially for those with long commutes. I truly believe that there has been a decrease in productivity since the return to office due to the emotional and mental toll of the in-office environment. The company regularly says that they are going to focus on main priorities and not try to do "everything at once", but then they continue to pressure for "everything at once". This runs employees into the ground and contributes to burn-out.

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First Command Financial Services Response
1y
Thank you for taking the time to share your perspective. Your thoughtful review and feedback will be shared with our executive leadership team. Considering your tenure at First Command, you likely well know how we advocate for our employees to share constructive criticism here and with their management teams for us all to learn and grow. We understand that as an employee-owned business, our employees are invested in the company's future and we take all feedback seriously. While we recognize your stance on compensation, our approach to hybrid work, and business priorities, we must set the record straight on First Command's stance on our employees. We are proud of the incredible work and culture our employees create and build upon each day here in the Home Office, and we believe that the strength of our business and mission is because of the talent our people bring to the table and the commitment our employees share to our mission of coaching military personnel and their families in their pursuit of financial security. They are our competitive advantage, not something to take advantage of. Thank you for your feedback.
3.0
Oct 12, 2024

Military focused Financial Company

Brokerage operations manager
Recommend
CEO approval
Business Outlook

Pros

Strong mission: Mission is to support the Military's financial life. Hybrid Schedule and nice campus to work at. CEO is making the right strides and keeps employees informed.

Cons

Compensation can be inconsistent for the same role across the company. The focus often shifts quickly, making it feel like we’re moving from one urgent issue to the next. While the benefits improve significantly after 5 years, newer employees may find the initial offerings, such as limited PTO and no immediate retirement benefits, less competitive.

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First Command Financial Services Response
1y
Thank you for sharing your perspective. Our employees and Advisors often tell us that our mission of coaching military families in their pursuit of financial security is one of the most compelling elements of a career here. We also appreciate you sharing some other benefits like our hybrid schedule and strong communication from our executives. We are evolving and keeping our people informed will be critical throughout our transformation. We will be sharing your advice to management with our executive leadership team.
5.0
Oct 3, 2024

Great Place to Grow Your Career

Marketing coordinator
Recommend
CEO approval
Business Outlook

Pros

First Command is a growing organization with big goals. With that growth comes challenges and opportunity. First Command is a family atmosphere where your input is valued and heard. I’m proud to work at a place where everyone is aligned with our mission and values.

Cons

- Benefits could be better - Cumbersome processes

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First Command Financial Services Response
1y
Thank you for sharing your experience with us. At First Command, we maintain our strong culture and mission by attracting and retaining talented people. As an employee-owned company, First Command offers an Employee Stock Ownership Program to qualified employees. This valuable retirement benefit is funded entirely by company contributions. We appreciate you recognizing the importance of our collective mission of serving military personnel and their families in their pursuit of financial security. Your feedback on our business processes will be shared with the executive leadership team.
5.0
Oct 15, 2024

Great Place to Work

Financial accountant
Recommend
CEO approval
Business Outlook

Pros

The following is why First Command is a great place to work: exceptional work-life balance, growth opportunities, accomplishments are celebrated, employees and diversity are valued. Benefits are also outstanding.

Cons

At this point in time - there are not any disadvantages for working at First Command.

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First Command Financial Services Response
1y
Thank you for sharing your positive review. We're thrilled to read that you find First Command a place to do your best work and that you feel rewarded for your contributions here. The culture our people foster in the field and at the Home Office stems from our commitment to serving others, especially our nation's military families. Each of us brings value to our mission of coaching military families in their pursuit of financial security, and our clients depend on us to execute that mission. Thank you for keeping us accountable.
5.0
Oct 9, 2024

Great Role, Great Company

Product owner
Recommend
CEO approval
Business Outlook

Pros

Benefits are great Feeling of community and shared mission Making a difference in product Hybrid schedule

Cons

Maternity/paternity leave is little light at 6 weeks, which may or may not impact you

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First Command Financial Services Response
1y
Thank you for taking the opportunity to share your review with us. We appreciate your positive comments about being motivated be company events and the benefits of community, our approach to hybrid work, and our shared mission of coaching military families in their pursuit of financial security. We appreciate your feedback and look forward to seeing your role contribute to our goal of better serving our local and military communities.
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ReviewsFirst Command Financial Services reviews

Glassdoor has 635 First Command Financial Services reviews submitted anonymously by First Command Financial Services employees. Read employee reviews and ratings on Glassdoor to decide if First Command Financial Services is right for you.