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First Command Financial Services

Engaged Employer

First Command Financial Services reviews about "benefit"

89% positive business outlook

Reviews by job title

84 reviews
4.0
Apr 28, 2023
Recommend
CEO approval
Business Outlook

Pros

Work/Life Balance No micro-management Caters lunch Engaged Upper Management Relaxed culture Casual workplace attire ESOP

Cons

Low pay Mediocre benefits Pay Increases / Merit raises

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First Command Financial Services Response
3y
Thank you for sharing some of the benefits of working at First Command. We maintain our strong culture and mission by attracting and retaining talented people. We focus on providing our employees with opportunities for professional growth, and we reward them through an attractive compensation and benefits program. We offer competitive pay determined by third-party studies of employers in our market area, which is supplemented with a generous benefits package. In addition, as an employee-owned company, First Command offers an Employee Stock Ownership Program to qualified employees. This valuable retirement benefit is funded entirely by company contributions. We appreciate you taking time to share your experience.
5.0
Feb 23, 2023

Great Employer

Recommend
CEO approval
Business Outlook

Pros

Great team players Management is constantly looking for ways to improve and make a better work experience for their employees You feel like family

Cons

Not sure if benefits would be considered great; I have other coverage.

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First Command Financial Services Response
3y
Thank you for sharing your experience. We are committed to creating and sustaining a culture that inspires our employees and makes them feel appreciated and a part of the First Command family. We focus on providing our employees with opportunities for professional growth, and we reward them through an attractive compensation and benefits program. In addition to competitive pay and a generous benefits package, as an employee-owned company, we offer an Employee Stock Ownership Program to qualified employees. This valuable retirement benefit is funded entirely by company contributions. We appreciate you taking time to share your positive experience at First Command.
5.0
Feb 24, 2023
Recommend
CEO approval
Business Outlook

Pros

As an employee owned company the benefits of being self employed as an independent Advisor at FC are amazing. The people are fun and happy to go to work every day with other members of the FC family

Cons

The only down side of working here is you have to work hard for the first several years as you build your own team and clientele. It's really easy with the tools provided buy FC.

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First Command Financial Services Response
3y
Thank you for taking time to share your positive experience as a First Command Financial Advisor. We appreciate your long tenure with the company. We are committed to creating and sustaining a culture that inspires our employees and Advisors and makes them feel appreciated, supported and part of the First Command family. Our Advisors go through an extensive training program designed to equip them to succeed as independent contractors. Through the program, Advisors learn how to build and grow their own business, serve new clients and provide quality, face-to-face financial coaching. The rewards of hard work and dedication are a satisfying career, a company that fully supports you, and the opportunity to help those who serve in their pursuit of lifelong financial security. We appreciate your feedback and thank you for taking time to share your experience.
5.0
Feb 27, 2023
Recommend
CEO approval
Business Outlook

Pros

First Command is like no place I have ever worked. From the top to the bottom, everyone is committed to helping each other succeed. Board members that will attend events at your personal request, and fellow advisors always willing to share their knowledge. No one dies alone. As a contractor, not an employee, my goals are my own. Income, work load, work hours, I am in control of what I am willing to do. My business can be as large or as small as I am committed to creating. Larger can be better than you bargained for with First Command's deferred compensation programs, annual awards conferences, and other rewards. The personal fulfillment associated with helping our nation's military families create their own financial peace is immeasurable.

Cons

There is little that I can say as a "con" at First Command. Most of the cons come with simply being a contract employee. As a contractor, there are no employee benefits - like health ins, vacation pay, personal assistants. I have to provide all these things for myself. There is no minimum income. There are situations where your pay might be $0 for the month or it could be 5 figures. Feast or famine - you take on the risk - not "The Man". Your income comes from your client's commitment to execute and continue to execute the plans you crafted and defined for them. Some clients don't want a connection with their advisor and others crave it. This is the best and worst all in one. This will make you or break you.

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First Command Financial Services Response
3y
Thank you for taking the time to share your experience as a First Command Financial Advisor. The mission of the company is incredibly important to our Advisors. They tell us that one of the most compelling elements of this career is the opportunity to serve military personnel and their families in a meaningful way. One of our most valuable offerings is the Fast Start program, which provides intense professional development to prepare new people for success as independent Advisors. Some of the benefits of that program include paying new Advisors during the training period and offering a full array of employee benefits. Through the program, our Advisors learn how to build and grow their own business, serve new clients and provide quality, face-to-face financial coaching. Our Advisors are eligible to earn a strong income through competitive industry commissions on sales of financial products, plus additional annual and deferred compensation. The rewards of hard work and dedication are a satisfying career, a company that fully supports you, and the opportunity to help those who serve in their pursuit of lifelong financial security. We appreciate your feedback and thank you for taking the time to share your experience.
3.0
May 1, 2023

good job

Recommend
CEO approval
Business Outlook

Pros

great ESOP & benefits, good culture,

Cons

long hours, heavy lifting, confusing hierarchy

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First Command Financial Services Response
3y
Thank you for your feedback. We are committed to creating and sustaining a culture that inspires our employees and makes them feel appreciated and part of the First Command family. We focus on providing our employees with opportunities for professional growth, and we reward them through an attractive compensation and benefits program. As an employee-owned company, another valuable benefit we offer is an Employee Stock Ownership Program, which is available to all qualified employees and funded entirely by company contributions. First Command maintains an open-door policy, and we encourage employees to communicate challenges to their supervisors or management. We appreciate you taking time to share your feedback.
5.0
Aug 23, 2022
Recommend
CEO approval
Business Outlook

Pros

Supporting Military Families! Working together with great people throughout the country to offer an excellent service to First Command Clients. Working for Independent Contractors - allows for flexibility and a family-like office feel.

Cons

Working for independent contractors doesn't allow for benefits most companies offer, but AAs are primarily military spouses who don't need the medical benefits.

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First Command Financial Services Response
3y
Thank you for sharing some of the benefits of working at First Command, including a great team and flexible scheduling. Our mission at First Command is incredibly important to our employees and Advisors. They tell us that one of the most compelling elements of this career is the opportunity to serve military personnel and their families in a meaningful way. At First Command, we are committed to attracting and retaining talented people. Employees in our Home Office in Fort Worth, Texas, enjoy an attractive compensation package. Local Advisors set the pay and benefits for their office managers and other support staff professionals in our local offices. In all cases the goal is to attract the best people and reward them for committed service. Thank you for taking the time to share your experience.
5.0
Feb 26, 2023
Recommend
CEO approval
Business Outlook

Pros

Great Management Tons of advancement opportunities Great starting pay and benefits Paid volunteer hours Tons of opportunities to give back to the community Flexible hours Work from home flexibility Close proximity to Executive leadership Lots of leadership training Access to a personal Financial Advisor-free of charge

Cons

Highly regulated industry High InfoSec regulated Lots of changing systems to keep up with industry standards

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First Command Financial Services Response
3y
Thank you for taking the time to share your positive experience and the benefits of a career with First Command. We are committed to creating and sustaining a culture that inspires our employees and makes them feel appreciated and part of the First Command family. We focus on providing our employees with opportunities for professional growth, and we reward them through an attractive compensation and benefits program, including paid volunteer time off and complimentary financial planning services. As part of our commitment to employees, we’ve implemented a flexible, hybrid work environment which reflects a meaningful balance of in-office experiences with work that can be done virtually. Thank you again for taking time to share your experience.
5.0
Feb 27, 2023
Recommend
CEO approval
Business Outlook

Pros

Client focused, employee focused, ESOP benefit, strong maternity and paternity leave, promotes from within, culture of care and respect, great work life balance

Cons

I wouldn't really list anything as a con, but I think there are opportunities First Command has by just including to listen to employee voice through feedback and surveys.

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First Command Financial Services Response
3y
Thank you for taking time to share your experience. We maintain our strong culture and mission by attracting and retaining talented people. We focus on providing our employees with opportunities for professional growth and reward them through an attractive compensation and benefits program, including paid parental and military leave and a flexible, hybrid work environment. In addition, as an employee-owned company, First Command offers an Employee Stock Ownership Program to qualified employees. This valuable retirement benefit is funded entirely by company contributions. We value all feedback and rely on employee surveys and Glassdoor reviews to share critical insights with our leadership team and continue to improve, so thank you again for sharing your experience.
3.0
Feb 27, 2023
Recommend
CEO approval
Business Outlook

Pros

Many of the district advisors and advisors are awesome people willing to give of their own time to help you succeed. The company also has a great training program to give you the basics of what you need to succeed. The compensation can be generous, especially with their rewards program paying annual payments for 10yrs after each year of high success levels

Cons

First Command has an absolutely appalling lack of ease of use and doesn't embrace technology, both on the client side as well as on the advisor side. The workload on the average advisor has greatly increased the past 3 years (in part due to regulatory changes, but more so because the company hasn't adapted well to automatic more work functions). It's insane how many "workarounds" we have, known issues that aren't fixed, and poor data flow. On the compensation side, not enough is done to prevent people from selling high amount of insurance all at once and then having high chargeback ratios. There is no financial incentivization to do meetings with clients unless you see financial opportunities with that client. It would be nice to see some monetization for doing the "legwork" of regular meetings for clients with high needs but average/lower assets. They have a "senior recognition program" that requires you to have been an advisor for over a decade and provide financial incentivization to do more annual reviews but if you don't meet the experience requirement, you get no financial benefit from doing the reviews (again aside from opportunities). And I'm not saying you SHOULD only care about compensation, but the reality is that you incentivize what you want. If they want QUALITY, they need to find a way to incentivize that financially over quantity. But don't tell me that "we are focusing on quality soon" and then tell me that an advisor that has been doing it for 3yrs and is doing XXX reviews per year does not provide as much value to FC as someone doing it for 15 years. Sure one might be more skilled, but extra compensation should be based on closer to 3 yrs (and yes I have much more than 3 years so I'm not just whining)

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First Command Financial Services Response
3y
Thank you for sharing your perspective. At First Command, we are committed to creating and sustaining a supportive culture and positive work environment. Encouraging feedback and constructive criticism is part of that commitment. We are dedicated to making continuous investments in our processes, systems and technology to enhance our client and Advisor experience. We rely on employee surveys and Glassdoor reviews to gain critical insights and continue to improve, so thank you for taking time to share your experience.
5.0
Aug 15, 2022
Recommend
CEO approval
Business Outlook

Pros

Great Leadership with a clear vision. Benefits are amazing. Promotes from within. Many employees have been here for years. Employee owned. Hybrid work environment.

Cons

Not many cons. Maybe the pay could be better.

avatar
First Command Financial Services Response
3y
Thank you for sharing some of the benefits of a career with First Command. We maintain our strong culture and mission by attracting and retaining talented people. We focus on providing our employees with opportunities for professional growth, and we reward them through an attractive compensation and benefits program. We offer competitive pay which is supplemented with a generous benefits package. In addition, as an employee-owned company, First Command offers an Employee Stock Ownership Program to qualified employees. This valuable retirement benefit is funded entirely by company contributions. Our new flexible, hybrid work environment reflects a meaningful balance of in-office experiences with work that can be done virtually. We know face-to-face interactions allow us to develop deeper relationships, pursue greater creativity and innovation, and are critical to maintaining our strong culture. Thank you for taking time to share your experience.
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Glassdoor has 635 First Command Financial Services reviews submitted anonymously by First Command Financial Services employees. Read employee reviews and ratings on Glassdoor to decide if First Command Financial Services is right for you.