Is First Command Financial Services a good company to work for?

First Command Financial Services has an overall rating of 4.4 out of 5, based on over 635 reviews left anonymously by employees. This rating has been stable over the past 12 months. 87% of employees would recommend working at First Command Financial Services to a friend and 88% have a positive outlook for the business. The best reviews about First Command Financial Services have been left by employees working as District Advisor , Financial Advisor and Administrative Assistant .

Does First Command Financial Services pay their employees well?

According to anonymously submitted Glassdoor reviews, First Command Financial Services employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at First Command Financial Services. This rating has been stable over the past 12 months.

How satisfied are employees working at First Command Financial Services?

87% of First Command Financial Services employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated First Command Financial Services 4.3 out of 5 for work life balance, 4.6 for culture and values and 4.3 for career opportunities.

What are the top reviewed jobs at First Command Financial Services?

Financial Advisor (158) , Administrative Assistant (42) , District Advisor (13) , Advisor (7) , Financial Advisor Trainee (6) , Office Manager (6) , Vice President (6) , Intern (5) , Marketing (5) , Trader (5) , Director (4) , Executive Assistant (4) , Accountant (3) , Associate Director (3) , Customer Service Representative (3)

What are the pros of working at First Command Financial Services according to real employee reviews?

"Great people and you are appreciated" ((in 42 reviews)); "The culture here is great" ((in 42 reviews)); "Benefits are good" ((in 25 reviews)); "They also have great training on the Federal Employee market." ((in 21 reviews)); "Great leadership and mentors to guide you" ((in 18 reviews))

What are the cons of working at First Command Financial Services according to real employee reviews?

"Low pay Mediocre benefits Pay Increases / Merit raises" ((in 17 reviews)); "It was clear from day one that the only thing they want you to sell is whole life insurance." ((in 16 reviews)); "Poor Management & lack of employee motivation" ((in 15 reviews)); "Low salary provided by organisation" ((in 10 reviews)); "Long hours while building your business" ((in 7 reviews))

What are employees saying about First Command Financial Services layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about First Command Financial Services layoffs and their outlook for job security at First Command Financial Services in 2026.

What are the top reviewed First Command Financial Services locations?

Fort Worth , Colorado Springs , San Antonio , Dallas-Fort Worth , San Diego , Annapolis , Charleston , Mount Laurel , Austin , Orlando , Oak Brook , Alexandria , Dallas , Oceanside , Pensacola , Tampa , Evans , Colonial Heights , Woodbridge , Saint Robert , Anchorage , Papillion , Lawton , Oklahoma City , Washington , Fayetteville , Biloxi , Clarksville , Aurora , Lakewood

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First Command Financial Services

First Command Financial Services reviews about "training"

88% positive business outlook

Ratings by category

4.6

Culture & values

4.5

Diversity & inclusion

4.3

Work/Life balance

4.3

Career opportunities

4.2

Senior management

4.1

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

89 reviews

3.0

Aug 22, 2024

Tyrant Advisors

Administrative assistant

Recommend

CEO approval

Business Outlook

Pros

Holidays off, some advisors give you bonuses if they feel generous in sharing the ones they earn

Cons

Administrative Assistants are hired directly by the Financial Advisor, sometimes this means you work for a tyrant. I worked for a woman who in a years time went through close to 15 people in my position. In the interview she stated she would give 6 months training but would demean her employees and micromanage them. Her employees never left the 6 months training period. There was nobody to report her behavior to because the advisors are considered “small business owners” so they just rented their space. Absolutely no accountability for the advisors actions.

First Command Financial Services Response

Thank you for sharing your perspective with us. It is unfortunate to hear about the situation you’re describing. At First Command, we are committed to attracting and retaining talented people by creating and sustaining a culture that inspires our employees, independent Advisors, and staff with the goal of making them feel valued as part of our larger team. Encouraging feedback and constructive criticism from our employees, independent Advisors, and staff is part of that commitment. All are invited to share their experiences so we can address any shortcomings and bring positive change to the organization. We encourage employees to communicate challenges like the one you’re describing to their supervisors or management, including Field leadership. We will be sharing your feedback with our leadership team so we can continue to improve.

5.0

Oct 14, 2024

Amazing company culture!

Recommend

CEO approval

Business Outlook

Pros

Strong culture and connections, career growth, educational and training opportunities, employee wellness, onsite gym, volunteer opportunities, diversity and inclusion groups

Cons

Conference room availability for larger groups is becoming challenging with more in office days

First Command Financial Services Response

Thank you for writing a review of First Command. Our people unite behind our mission of coaching military personnel and their families in their pursuit of financial security. We love hearing from employees and Advisors about the pride they have in serving the military community in a meaningful way. As a leader here, you have a unique vantage point of where this company is headed as we aim to better serve our incredible clients. Your leadership throughout this company's evolution will be critical and we're ecstatic to collaborate, listen, grow and innovate together during this journey.

5.0

Oct 7, 2024

Grow Your Career

Marketing

Recommend

CEO approval

Business Outlook

Pros

From the moment I joined, I was encouraged to set ambitious goals and provided with the resources and support needed to achieve them. The company offers a variety of professional development programs, including mentorship, training sessions, and workshops, which have significantly enhanced my skills and knowledge.

Cons

Benefits could be better, especially around the amount of PTO upon starting as it is accrued. It is nice that you are able to rollover PTO though!

First Command Financial Services Response

Thank you for sharing your positive review with us. We are thrilled to hear that you are setting ambitious goals and receiving the support you need from the team to achieve them. You mentioned the emphasis placed internally on professional growth and development programs which we agree are a major component to what makes First Command a great place to work, learn, and grow. We appreciate you sharing the feedback on PTO and will be sharing that with our executive leadership team.

4.0

Oct 15, 2024

Great Company

Financial advisor

Recommend

CEO approval

Business Outlook

Pros

Great training program, friendly environment

Cons

Old technology. Process is very long

First Command Financial Services Response

Thank you for writing a thoughtful review of First Command. We agree that First Command is a great place to work. We believe it is because of the people who work here that you've experience that friendly environment with a strong culture that is driven by our mission of coaching military personnel and their families in their pursuit of financial security. Each of our employees and Advisors play a role in ensuring we maintain that healthy workplace environment and will continue to rely on critical insights from you to grow as a business. We will be sharing your feedback on business technology and processes with the executive leadership team.

4.0

Mar 14, 2025

Not for everyone

Financial advisor

Recommend

CEO approval

Business Outlook

Pros

Extensive Training and great support system.

Cons

Your survival heavily depends on your ability to sell insurance.

First Command Financial Services Response

Thank you for sharing your experience. At First Command, one of our most valuable offerings is the Fast Start program, which provides intense professional development to new, independent Advisors. Some of the benefits of that program include paying new Advisors during the training period and offering a full array of employee benefits. Through the program, our Advisors learn how to build and grow their own businesses, serve new clients, and provide face-to-face financial coaching. Upon graduation, our Advisors can earn a strong income through competitive industry commissions on sales of financial products, plus additional annual and deferred compensation. Regarding your comment on insurance, our company does not focus on selling any specific type of financial product. Our Advisors offer products and services in the context of financial coaching through a comprehensive financial plan. Financial coaching is our Mission, and financial planning and advice are our primary offerings. We waive financial planning fees for our active-duty clients and ensure the financial plan's cost does not impede military families from getting started as early as possible on their path to pursuing financial security. First Command seeks Advisors who believe in this approach and always put our clients first. In this way, we maintain a culture that reflects the financial services industry's high ethical standards and best practices.

5.0

May 7, 2024

Great Career, freedom to build your business

Financial advisor

Recommend

CEO approval

Business Outlook

Pros

There is great support from the company as well as training for getting into finance without a background in the field. Amazing team and work culture.

Cons

Have to build your own leads and possibilities. Do not expect anyone to just walk through the door and fall in your lap.

First Command Financial Services Response

Thank you for taking the time to share your experience as a First Command Financial Advisor. The mission of the company is incredibly important to our Advisors. They tell us that one of the most compelling elements of this career is the opportunity to serve military personnel and their families in a meaningful way. Our Advisors go through an extensive training program designed to equip them to act as independent contractors. Advisors learn how to build and grow their own business, serve new clients and provide face-to-face financial coaching. They learn how to coach our clients to become financially disciplined and confident in their pursuit of financial security. We appreciate your feedback and thank you for taking the time to share your experience.

4.0

Jun 6, 2024

Rough Around the Edges with Tremendous Potential

Financial advisor

Recommend

CEO approval

Business Outlook

Pros

- sponsored licensing period - frequent corporate trainings and support - support/training in your local office - "fast start" program for new advisors (6 months salaried @ 4k/mo while in the fast start program) - once you graduate the fast start program, you have SIGNIFICANT autonomy to build your business - capable corporate IT department - leaders of many other departments are amazing, capable and experienced - military focused organization (80% of advisors are either current or retired military, most company is very punctual, regimented & detailed or has significant leadership experience as a result of their time in the military)

Cons

- company growing pains (no one has the same answer for 1 question) - overly complicated advisor compensation (1,072 rules dictate how advisors are compensated) I heard multiple times "My paycheck is a surprise every month." - due to SIGNIFICANT autonomy getting your business rolling successfully within 1-3yrs is exceedingly difficult. - military focused organization (lots of dominant personalities, your area of specialty/how you run your book of business will change depending on what First Command location you work in.

First Command Financial Services Response

Thank you for your thoughtful review. We appreciate your comments on the benefits of working at First Command, including training and dedicated support from our Home Office. At First Command, one of our most valuable offerings is the Fast Start program, which provides intense professional development to prepare new people to serve our clients as independent Advisors. As you've mentioned, some of the benefits of that program include paying new Advisors during the training period and offering a full array of employee benefits. Through the program, our Advisors learn how to build and grow their own business, serve new clients and provide face-to-face financial coaching. Our Advisors are eligible to earn a strong income through competitive industry commissions on sales of financial products, plus additional annual and deferred compensation. Our Advisors often tell us that one of the most compelling elements of this career is the opportunity to serve military personnel and their families in a meaningful way. We appreciate your feedback on including more training on financial planning and will be sharing your thoughts with leadership.

4.0

Jun 27, 2024

Solid firm, great team, somewhat limiting

Financial advisor

Recommend

CEO approval

Business Outlook

Pros

First Command has a great mission and most advisors genuinely care about their clients.

Cons

Some bad apples ruin the bunch. Leadership is slow to keep pace with industry changes. Training is limited and not very relevant for experienced advisors

First Command Financial Services Response

Thank you for taking time to share your experience. We maintain our strong culture and mission by attracting and retaining talented people. We're glad to hear that you've experienced this during your time with us and we hope you'll continue to share your feedback with us as you grow your business so we can continue to support it and evolve as our clients do. As part of our commitment to our employees, Advisors, and clients, through our business transformation, we are dedicated to making continuous investments in our processes, technology and digital capabilities to enable ongoing business growth and enhance our client experience. Thanks again for providing your feedback, we'll be sharing it with leadership.

5.0

May 14, 2024

Great Place to Work

Financial advisor

Recommend

CEO approval

Business Outlook

Pros

First Command has a wonderful culture. As a home office employee, they value the work-life balance and offer extra "flex" PTO days to support that. They're always striving to improve the experience for employees and clients alike. I've worked both in the field and at home office and have had a great experience overall.

Cons

As a field advisor, you're income is entirely tied to how well you do. Each office is also different in support and training.

First Command Financial Services Response

Thank you for sharing your experiences as a Field member and as part of our Home Office. Many of our Advisors tell us that one of the most compelling elements of this career is the opportunity to serve military personnel and their families in a meaningful way. The mission of our company is also incredibly important to our employees at the Home Office. Our Advisors go through an extensive training program designed to equip them to serve our clients as independent contractors. Advisors learn how to build and grow their own business, serve new clients and provide face-to-face financial coaching. At the Home Office, we seek to attract and retain talented people by providing employees with opportunities to enhance their professional knowledge and develop leadership skills. We are committed to creating and sustaining a culture that inspires our employees and makes them feel appreciated and part of the First Command family. Thank you for taking the time to review us. We're excited you're on the team.

5.0

Oct 9, 2024

Simply the BEST!

Vice president

Recommend

CEO approval

Business Outlook

Pros

- Culture (really one of the best companies I have had the pleasure to work with) - working with some of the most talented professionals in the industry - Work-life balance - On-site accommodations - Opportunities to expand technical and soft skills "tool kits" through trainings, on-the-job experiences - Employee-owned company

Cons

There are no downsides to working for and with First Command.

First Command Financial Services Response

Thank you for sharing your positive review with us. We're thrilled that you are experiencing the wonderful culture our employees help create and sustain. Our talented people unite behind a strong mission of coaching military personnel and their families in their pursuit of financial security. We appreciate your leadership during our company's growth and evolution as we advance toward our vision of better serving our local and military communities.

Viewing 4 - 6 of 89 Reviews

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Tyrant Advisors

Amazing company culture!

Grow Your Career

Great Company

Not for everyone

Great Career, freedom to build your business

Rough Around the Edges with Tremendous Potential

Solid firm, great team, somewhat limiting

Great Place to Work

Simply the BEST!

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