InComm reviews about "communication"

68% positive business outlook

Reviews by job title

23 reviews
2.0
Feb 9, 2017

CSR

Recommend
CEO approval
Business Outlook

Pros

Helping people to get money they put in these gift cards that don't work most of the time. This is their biggest issue.

Cons

inconsistent feedback from management with no communication.

2.0
Jul 18, 2015

GBU, Good, Bad, and Ugly

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good: location, flexible work schedule depending on team and management, gym, free parking/marta.

Cons

Bad: Depending on your role, team mates can be unimaginative, un-supportive, gossip fest, favoritism, and it can go on. Team was without a manager for about 60% of my time there, which often times was challenging to talk about career direction and other work related issues without going to lead or HR. You could easily do 10% of work, and the other 90% goof off, chill, take long lunch, and relax without being noticed. Ugly: no respect for fellow coworkers, lack of leadership, direction, or communication from CEO. I worked there for 2 years and not *once* did I receive any communication from the CEO. The CTO does his best to communicate, but often times, it's about the irresponsibility of a few co workers, but that's not enough. There are a lot of mediocrity at Incomm and the one's that take the initiative quickly realize why there is a high turn over as well as look for other positions.

1.0
Apr 15, 2016

Full of political games

Recommend
CEO approval
Business Outlook

Pros

Great people but the communication across the board could be a whole lot better. There are some teams that really know what the big picture of the company is however they don't work towards that end because they don't have the power. On a management level there is no above and beyond. It's do my part and "hopefully" everything else falls in line.

Cons

Politics and cliques in upper management will bring the company to its knees sooner than later! Jack Maloney thinks he has the formula. We'll see!

3.0
Nov 2, 2017

Fraud Analyst

Recommend
CEO approval
Business Outlook

Pros

- You are given a chance to prove yourself as an employee to management - Micro managing does not occur - perform your work and continue to expand your knowledge of the business and you will succeed - Learning different platforms and programs may not be for everyone but to some they are easily grasped (ask questions and you will receive help - do not pretend as if you know something - this will result in more work for everyone else) - The managers door is always open and the COO knows everyones name and greets them every morning - There are supervisors who really listen and allow you to voice your opinion - Managers/Supervisors understand family emergencies - Work is not overwhelming - be organized and priortize your work well and you will succeed - Many employees are a pleasure to work with - Once you establish a relationship with merchants/third parties/coworkers from different locations, they will depend on you and trust in you - This is a 24 hour business - the day hours are great - it all depends what an employee is looking for but there are three shifts - day, afternoon and night - Employees are required to work holidays around peak season (Thanksgiving, Christmas Eve) but you will receive holiday pay - Casual attire is allowed

Cons

- Communication needs to improve within the departments and within each team - Favoritism needs to stop - There are employees who perform minimum work and get away with it whereas other employees who work ten times harder and come in on their days off are not even recognized for employee of the month - The training has been improved but employees personalize their own way of doing their work (for example: the lack of professional etiquette in composing emails) - Some people will attempt to sink you if you perform a mistake - The connectivity issues and IT issues in general hardly improve - Foul language/profanity is common in regular conversations between co-workes which is distracting and not professional - Some employees have been hired due to someone knowing them but they are not qualified for the job and tend to create more work for other employees

1.0
Dec 14, 2017

Account Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits were the most attractive value to me.

Cons

Poor Manager. Lack of support in training and communication. The environment was not condusive to a productive performance. Too much unprofessional chatter and teamwork with all memberswas not strong within our departments. Some supported each other, some did NOT even speak to their teammates. Workload was not reasonable and needed to be adjusted so that it manageable and there is a satisfactory work/life balance.

1.0
Aug 28, 2017
Recommend
CEO approval
Business Outlook

Pros

Pay is relatively competitive. Depending on department, one or two work from home days. Gym in the main office and they will pay for either a parking spot or public transportation.

Cons

Stay away from here if you can. You have been warned. It is a black hole for talent and there's very good reason no person worth their salt stays. People are "promoted" based on time served or favoritism and not by the quality of their work. Extremely poor communication. Rash decisions made daily by leadership and management without a care for people's lives. Lower level employees can be okay, but the higher up you go, the worse the people are. Management is literally incapable of taking responsibility for anything and will throw you under the bus any chance they get. For a "technology" company, the technology is light years behind for employees and causes day to day issues. If you think you're joining a modern day tech company, you will be massively disappointed. At a recent town hall, there was even talk of taking away work from home days and becoming even less flexible. Instead of changing with the times, this company is literally moving backwards. Leadership is lucky it is a private company because if it were public and shareholders saw the dysfunction, they would be long gone. If you do choose to work here, document everything starting day one. Be wary of everything you say and do because someone will find a way to use it against you.

5.0
Sep 1, 2017

Great opportunity for advancement

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Exciting growth, training and advancement are encouraged. Great environment to work in.

Cons

There needs to be better communication between departments

1.0
Aug 20, 2015

Leadership

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

• Paycheck clears the bank • Free Parking

Cons

• Leadership lacks communication skills • Dictatorship environment • Worst place to work

3.0
Apr 6, 2017

Account Management

Recommend
CEO approval
Business Outlook

Pros

The pros of this position were that there was some travel, a lot of unsupervised work, and the ability to have a some what flexible schedule.

Cons

The cons were lack of needed communication, lack of clear and concise expectations and change that was not communicated effectively.

2.0
Jun 26, 2017
Recommend
CEO approval
Business Outlook

Pros

In the right departments there are opportunities for growth, productivity and development There's a bit of a start-up feel so you feel like you can carve a place for yourself in the right departments There are some talented employees and managers Company fitness center

Cons

Very poor/non-existent management training leading to inconsistent management across departments. The boss that caused me to leave was a nightmare. She was unprofessional and had no business managing people, but she fell into her position in reorgs and because she reported to an upper level person with too many reports she never really got reviewed nor was her Management behavior ever really questioned. Some departments have talented people running them that work hard and value and promote their employees, but it's not at all consistent across the company. Many of the uppermost management don't have true previous c-level experience, and it shows in inconsistent decision making and poor employee communication. They tend to be very reactionary and have a throw it all at the wall and see what sticks philosophy. People never were trusted or wanted to make decisions because they lived in fear of upsetting upper management. There was no sense of employee empowerment when it came to any type of decision making. Projects, products and initiatives go from being the huge focus one week to disappearing the next with little or no explanation. There were also lots of reorgs and restructurings due to bad upper management's refusal to acknowledge it's shortcomings and manage issues. I would advise a potential candidate to do as much research as you can to find out about the department you will be in before committing, or at least be prepared for a rocky road

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