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Support.com

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Support.com reviews about "training"

30% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.2

Work/Life balance

2.9

Culture & values

2.8

Senior management

2.7

Compensation and benefits

2.6

Career opportunities

Ratings by demographic groups

Reviews by job title

288 reviews
1.0
Aug 20, 2019

Run

Wireless gateway tech
Recommend
CEO approval
Business Outlook

Pros

Work from home was the only upside Save on gas

Cons

Management is horrible Lack of professionalism Flawed metric system Favoritism Poor training

avatar
Support.com Response
6y
Thank you for your comments. Our support system is a 1-3 ratio for newly hired employees, which is unique in our environment. We provide our employees with excellent training and mentoring before entering production. While all systems can be improved, we pride ourselves in continuous improvement projects. We do not manipulate our metrics, they are based solely on employee individual performance. We wish you well in your new endeavors.
1.0
Aug 14, 2019

Dead-End Job For Moderately Intelligent Individuals

Remote support technician
Recommend
CEO approval
Business Outlook

Pros

Literally, the only "Pro" to this job is being able to Work-From-Home.

Cons

- Decent health insurance benefits for full-time (30+ hours per week) but extremely low pay for the kind of work you're asked to do on a regular basis. On average, agents working directly for SDC's clients (i.e., Comcast) make 38% more than agents working for the company. - Incompetent Operations Team; specifically, scheduling and requesting Time Off - Inadequate Training - Often times unable to resolve a customer's issue(s) - Condescending Management, HR & Operations

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Support.com Response
6y
Thank you for taking the time to leave a comment. We are very proud of our organization and the many roles we offer both in the work-from-home call center space as well as our technology business. All of our managers have a plethora of experience and bring a high level of leadership to their roles. We wish you well in your new endeavors.
2.0
Apr 24, 2019

Only plus side is working from home

Csa - customer service associate
Recommend
CEO approval
Business Outlook

Pros

Sadly only pro is working from home.

Cons

Always changing schedule, no notice of OT, bad training and managers.

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Support.com Response
7y
Thank you for your feedback. As with most contact center roles, schedules are dependent upon the changes to our business and call flow, we are very open about this. We always provide a minimum of a two week notice for schedule changes, as well as the opportunity to bid on the schedule that best suits your needs. We also provide notice on all extra hours required, as we know the challenges these can bring to an individual. We wish you the best!
3.0
Jun 5, 2019

Not worth it

Technical support representative
Recommend
CEO approval
Business Outlook

Pros

The pros are the fact that you are able to stay at home and not have to worry about the commute. They have great training available to you before you get out on to the floor and a great support system when you are in training .

Cons

After you are done with training though the support is not there from who they call your supervisors. You only have communication through an IM system on a program they all use and although that is handy to an extent all they will tell you is to look it up when you have a technical question. It can be very frustrating and maddening to an extreme especially when you have a angry customer who doesn't want to wait while you read or find a specific article for their problem.

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Support.com Response
7y
Thank you for your feedback, and we appreciate your comments. We have several chat rooms available to our employees for supervisor, help desk and fellow employee support. We also have many robust articles and features to assist you with the day to day functions in your role. We encourage employees to find this information and read it, so they can handle future situations with little to no hesitation. We wish you well in your new endeavors.
3.0
Aug 3, 2019

Decent place for anyone

Wireless gateway ii
Recommend
CEO approval
Business Outlook

Pros

Good management, really fun and happy training, ability to make sales and get a flat rate pay, easily get over time

Cons

Fast paced, low starting pay(10.25$), little to no help when needed , lots of software and sites you use daily including a Windows 7 VPN which runs like trash.

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Support.com Response
6y
Thank you for taking the time to provide us with your feedback. We continually review our roles and compensation. We appreciate your recommendations!
2.0
Sep 11, 2019

Could use more tools for agents

Customer service agent, technical support
Recommend
CEO approval
Business Outlook

Pros

Plenty of hours usually, consistent pay, and thorough paid training.

Cons

They don't have good tools to help customers. Constantly put in positions where the agents can't help. Complicated systems in the tools they do have. If attempting to work here don't get used to being part of a team as changes take place every week to every month.

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Support.com Response
6y
Thank you for your feedback. Our tools, which are provided by our client(s) are the most up to date tools available, and while complicated in the beginning, can be overcome with practice. We do provide feedback to our client(s) so that they may continue to evolve with their tool offerings. We have limited the number of team changes an employee will have in their current environment, so thank you for your feedback, we do make changes based on information received. We wish you well in your new endeavors.
3.0
Jun 25, 2019

work from home opportunities

Technical support
Recommend
CEO approval
Business Outlook

Pros

work from home, minimal prior experience required, bonuses

Cons

no advancement, training could use some improvement

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Support.com Response
7y
Thank you for your feedback. As an employer who promotes from within, our advancement opportunities are quite significant. We have opportunities in the work from home space as well as in our corporate structure. We have recently updated all our work-from-home training curriculums and are very pleased with the outcome. We wish you well in your new endeavors.
1.0
May 16, 2019

Do your Research

Remote services technician
Recommend
CEO approval
Business Outlook

Pros

Hired on very quickly and training is very detailed.

Cons

Did not mention that a majority of the position is sales and not tech support

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Support.com Response
7y
Thank you for your feedback. All our job descriptions for the work from home contact center role state that there are upsell requirements. During our interview process we discuss this in depth, as well as in all our offer paperwork. I am sorry you did not feel this was as clear as it could have been. These are not hard sales requirements but rather finding an opportunity to improve customer service and experience. Again, thank you for your feedback.
5.0
Aug 5, 2019

They were awesome

Technical support representative
Recommend
CEO approval
Business Outlook

Pros

Paid training Room to grow Wonderful staff Straight forward job

Cons

no downsides I will go back someday.

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Support.com Response
6y
Thank you for your feedback! We are happy to hear you are having a great experience!
3.0
May 15, 2019

It pays the bills...

Tier ii tech support
Recommend
CEO approval
Business Outlook

Pros

I get a paycheck every two weeks and a decent bonus after 90 days.

Cons

Training doesn't really prepare you for the job. Company is more focused on making sales than actually resolving issues.

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Support.com Response
7y
Thank you for your feedback. I am sorry to hear that you did not feel the training experience was sufficient, however, you are correct – there is nothing like being in production. Training is "theory," and performing the role itself is critical to your success. We are constantly working with our clients to enhance their training, so feedback is critical to this process. Thank you
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